Computer Support Specialist (Information Technology)

The Computer Support Specialist
Provides direct ongoing support to CFGC staff on general computing issues including software upgrades and hardware troubleshooting and repair.
Installs, configures, and maintains a variety of computer equipment including computer workstations, printers, and data communications equipment.
Determines source and nature of computer hardware/software issues using diagnostic and application software. Adjusts, repairs, and replaces malfunctioning equipment. Troubleshoots issues in person, via the telephone, or remote computer access.
Performs preventative maintenance on workstations to ensure systems are performing at an optimum level; will assist IT Manager in some server maintenance and support. Installs upgrades and options either in the IT office or at user site.
Maintains an up to date knowledge of repair practices, policies, and technical specifications of microcomputer hardware.
Completes internal documentation related to services, inventory maintenance, and repair history recording.
Contacts users as needed to discuss specific symptoms of equipment failure, nature of repairs required, and possible solutions to equipment problems.
Contacts vendors for technical support and parts procurement both electronically and be telephone.
Serves as a principal source of information on equipment problems. Performs additional functions incidental to computer support activities.
Consults and collaborates with the Systems Administrator/IT manager on systems and application issues; make recommendations and help employ solutions for streamlining operations in the Center.
Drives Center's own vehicle to user locations in order to perform repairs or pick up and deliver equipment.
Other duties may include administrative support for the IT Department.
Schedule: Monday through Friday, 8:30-5:30 pm, some evenings may be required.
Salary $31,200 ($15/hr) plus comprehensive benefits.
REQUIREMENTS
Bachelors Degree and/or some college experience preferred, but not required.
Must have comprehensive working and troubleshooting knowledge of Windows 2000/XP and Microsoft Office.
Requires a minimum 1-2 years prior work experience in a Help Desk/End User Support environment.
Hands-on experience in Windows 2000/2003 Server administration and troubleshooting is highly desirable.
Must have working knowledge of Norton Ghost and FileMaker Pro.
Must be a team player, as well as a self-starter.
Must be able to work with minimal supervision.
Must maintain a valid Driver's License as well as an insurance carrier acceptable motor vehicle report.
This is an entry level position requiring previous computer troubleshooting and/or Help Desk experience.

Other Information:
The Child and Family Guidance Center is a leading mental health service provider in Los Angeles County providing services to children, adolescents, and their families. The Center currently employs approximately 400 employees and is seeking to add qualified staff to our White Oak location.

The Center is proud to offer an excellent salary and benefit package. Generous vacation and sick leave policies, 10 paid holidays, 5 days paid professional leave, medical insurance (PacifiCare PPO, PacifiCare HMO, or Kaiser), paid dental, Section 125 Flex Spending tax savings, 401(k) with 50% match, life insurance up to $500,000, long term care, professional membership dues reimbursement, educational assistance up to $1,000 annually, and free private practice office space. The Center also provides outstanding supervision and training programs. The Child and Family Guidance Center is an Equal Opportunity Employer.

Come Join Our Team!!!
http://www.childguidance.org