Application Support Technologist

The Application Support Technologist is a key member of RealMed’s Production Application Support and Triage Team. This position will act as a Tier II technical resolution point person for various complex system, application, data analysis related issues and a liaison between the Customer Support Center (CSC) / Field Staff and the IT Services Group.
REQUIREMENTS
Interested candidates must possess the following levels of experience in order to be considered:
Candidate should have a B.S. degree in Computer Technology/Science or related degree with a GPA of 3.0 or above on a 4.0 scale.
A wide range of various computer technology classes within the degree is required.
Experience with creating, modifying and updating SQL queries and data changes.
Familiarity with administrating all components of the Microsoft Windows 2000/2003 server operating system family including Com+, MSMQ, and IIS.
Strong prioritization skills in a fast paced, time sensitive environment are required.
Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientated and familiarity with testing and troubleshooting techniques.
The ability to multi-task as well as excel in a team environment is essential under limited supervision.
Previous programming experience with .Net, XML, VB6, and Visual C++ is a plus.
MCP, MCSA or other relevant certifications are desirable.
Experience in supporting web-based application software and/or healthcare experience in a data/process analysis role is highly desirable.
The responsibilities of the Application Support Technologist include the following:
Data, system and application analysis in a Tier II role.
Client helpdesk ticket resolution at a Tier II role.
Monitor and react accordingly to various application irregularities.
Monitor, investigate and remediate any application related process failures.
Escalate and/or involve other resources as needed to insure the highest level of client satisfaction.
Provide on-call coverage after hours on a rotating basis.
Work an eight-hour shift between the hours of 7:00AM and 6:00PM, Monday through Friday.
The Application Support Technologist will report directly to the Manager of the Application Support Department as part of the IT Services Group within the company.
RealMed offers a competitive salary and benefits package, including a 401(k) plan. Email resumes to [Click here for email] or fax resumes to (317) 814-6691.