Training Specialist

Organizational Skills, Communication Skills, Flexibility with work hours, High regard for confidentiality, Verbal Communication Skills, ability to work w/ diverse co-worker, Leadership Skills, Knowledge of adult learning theory, Knowledge of Q/A concepts, Experience w/applied sales techniques, management of others, Planning and development skills, Ability to plan and prioritize work, Ability to coach and counsel others, Detail and process orientation, Supervisory skills/ability, Strong work ethic, Ability to handle rejection, Presentation skills, Ability to train


Success Factors: Communication, Presentation, Organization, Value Diversity, Development, Build Relationships, Team Work


The Contact Center Trainer is responsible for delivery of classroom training within a call center environment. Classes conducted include new hire and continuing education. Majority of training will be delivered to Customer Service Representatives.


Responsibilities: Trainers will have oversight responsibility of new hire trainees. Trainers are accountable for the overall success of new hire training and for the preparedness of CSRs to perform in a production environment.
REQUIREMENTS
Strong facilitation skills, BA/BS in a related field or 2 years experience in a call center environment. Must have excellent computer skills-Excel, Word, Power Point, Access & Outlook. Detail and process oriented.