Trainer Western Region

COMPANY: Privately held, $100M, 90-100 employee company with significant annual growth is the leading supplier of heating and hot water comfort in North America. Com-pany distributes Tankless and point-of-use water heaters through wholesale and retail channels and hydronic heating equipment through wholesale channels in the North American market. The company has profitable growth and long-term objectives with a high responsibility towards the organization, the environment and society. The com-pany’s philosophy is to provide it‘s loyal customers with products and services of the highest quality and reliability through excellence in development and manufacturing through strong brands provided by a team of innovative, entrepreneurial employees and managers.

POSITION: Trainer – Western Region, reports to Director of Training

The Ideal Candidate:
Located in Southern California the ideal candidate will be comfortable presenting in front of groups of various sizes and different levels within the organization. He/she will be a decision maker, gregarious, have a sense of urgency, convey a sense of empathy and have a good mechanical aptitude. He/she will have a proven ability to communicate technical information, excellent organization and time management skills with proven experience working without supervision. A comfort level working with plumbing and heating contractors, engineering firms, wholesalers and small business owners would be beneficial for success. Bachelor’s degree in communications or a related field is preferred.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals. Able to make customer focused decisions well suited for the structure of the Company.

Leadership - Effectively influences actions and opinions of others. Takes charge easily. Demonstrates and maintains management and technical discipline.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Sees the big-picture while focusing on the issue at hand; Identifies external threats and opportunities.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Initiative - Takes independent actions and calculated risks; Asks for and offers help when needed; Volunteers readily; undertakes self-development activities; Seeks increased responsibilities.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Uses reason even when dealing with emotional topics.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Teamwork - Supports everyone's efforts to succeed.
REQUIREMENTS
RESPONSIBILITIES INCLUDE:

Summary:
This position is responsible for educating and training installers, contractors, and service agents about safe installation, operation and maintenance of all our products. Training, retention and business development of qualified service personnel for branded products is a principal focus of the position. Regional Trainers will provide the necessary training and outreach for professional contractors within a defined territory. Efforts will be individual and team based.

Job Duties & Responsibilities:
•Provide installation and sizing classes, within specified region, meeting documented criteria for frequency and attendance (up to 15 classes per month).
•Visit key trouble installations of Bosch & Buderus products. Provide document information (photo and written) for engineering analysis.
•Split training time as needed between Retail and Wholesale channels.
•Plan and organize all travel arrangements within budget guidelines.
•Complete monthly detailed reports on expenses and experiences to Supervisor within agreed time frame.
•Identify, create and follow-through with regular training opportunities created with key accounts throughout entire territory.
•Provide regular visits to Registered Service Agents (RSAs) and Authorized Service Agents (ASAs) within listed territory
•Monitor part and literature availability with key RSAs/ASAs in territory.
•Identify, promote, and announce 10 trainings per month at least 90 days in advance.
•Improve training tools and seminar materials to enhance and attract audiences of BBT North America training Classes.
•Perform other duties and responsibilities as necessary.

Personal Qualifications:
•Knowledge of Hydronic heating, gas and electric appliances, (tankless) water heaters strongly preferred. Gas/Plumbing/HVAC certifications desirable.
•Excellent organizational and time management skills.
•Excellent communication/reporting skills.
•Demonstrated experience with small group communication strategies.
•Proven experience working without supervision.

Computer Skills:
•Computer Literate to include basic typing, database entry and management, email, Word, Streets & Trips, Excel, Power Point, Internet, etc..

Work Environment:
•Southern California based home office. Regular travel required and working remotely from customer locations, conference facilities, etc.
•Typical schedule is Monday – Friday, with hours varying depending on the work requirements. Routinely requires early mornings and/or late evenings.
•Significant use of computer for daily work.

Education and/or Experience:
•High school diploma required. Bachelors/associates degree in communications or related field preferred.
•Teaching, vocational, travel and/or contracting background desirable.
•Proven ability to communicate and present technical information in a training environment with professionalism, efficiency, and integrity in order to meet defined ob-jectives and develop/improve relationships.
•Ability to teach others about the installation, function, and profitability of all BBT North America products.

Language Requirements:
•Speak, read and write fluent English.
•Spanish a plus

Travel:
•Travel expectations will be approximately 50%. Position covers Western US states of AZ, CA, CO, ID, MT, ND, NM, NV, OK, OR, SD, TX, UT, WA, and WY

SALARY RANGE: Compensation package based on experience

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CONTACT: Will Conway, Vice President, Search, 603-431-1553
E-MAIL RESUMES: [Click here for email]