Senior Manager of Customer Analysis-San Francisco

San Francisco Bay Area technology firm seeks a Senior Manager of Customer
Analysis.

Perform and manage customer analysis:
Develop segmentations and analysis to inform customer communication, advertising, product marketing and market development
Design and implement tests to measure the effectiveness of marketing strategies
Analyze customer data, demographics and primary research from internal research group to understand product usage and purchase behavior

Manage customer analysis team:
Manage delivery of customer analysis, reporting and systems
Develop work plans and issues lists to track progress
Develop the team’s analytic and communication skills

Partner with other areas:
Define customer analysis and reporting requirements with the business partners
Deliver analysis in written reports and oral presentations
Provide consultation to business partners on analytics and statistical analysis

Manage customer database for the business partners:
Partner to develop customer systems strategies, requirements and test plans
Coordinate and perform user acceptance testing for new features
Conduct customer data quality and completeness audits

Communicate with external vendors:
Coordinate SAS and MapInfo issue resolution and upgrades
Evaluate and select new customer analytical tools

Refer to Job#14500-CB mail MS Word attached resume to Orly Miller, [Click here for email] or register online at www.analyticrecruiting.com choosing Orly Miller as your recruiter contact.
REQUIREMENTS
BS degree required / MS degree preferred in Statistics, Operations Research, Econometrics
9+ years or experience in customer analysis, statistical modeling, and data mining
9+ years or more experience with statistical tools (SAS or SPSS)
9+ years or more experience with data access/preparation methods (SQL and relational databases) is a plus

Salary: commensurate with experience

***NOTE***Only resumes meeting the above qualifications will be reviewed.****