Retention and Development Manager

We are looking for a unique individual that is able to attract and retain great people, has a proven track record in success training, and a strong customer service focus to join our team as a our RETENTION AND DEVELOPMENT MANAGER.

Some of your responsibilities will include:
* Identify annual/monthly manpower needs and develop creative recruiting methods to meet goals.
* Full-cycle recruiting including attracting, interviewing, and selecting top-talent. Complete reference checks and background screening on candidates and extend job offer.
* Coordinate and oversee initial and on-going training to first year service technicians.
* Monitor Service Technician’s performance standards weekly and meet with technicians to review and determine areas where additional training is needed.
* Accompany Service Technician to customer sites to observe performance and provide coaching and training in various aspects including customer service, sales to include offering additional products and services, building commercial customer base, and safety/OSHA requirements.Job Requirements
The successful candidate must possess the ability to attract and retain top talent in the service industry with an assertive and aggressive approach to recruiting, possess exceptional interviewing talents, clear communication both oral and written, along with an enthusiastic and positive attitude to build team morale. A proven track record of success training with a strong customer service focus is also a must.

Please send resume along with salary history.
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