Recruitment & Development Specialist-FFC

The Marketing Business Analyst evaluates business processes to identify and implement improvements in technology, work process, and content through elicitation, analysis, validation, specification, verification, and management of the business requirements of our customers. The business analyst serves as the conduit between the customer community and the software development team through which requirements flow. In this role the Business Systems Analyst will:

• Work directly with management, end users, and IT staff to elicit, analyze, validate, define, document and manage business and marketing system requirements
• Perform system testing, implementation, and maintenance
• Represent business needs and detailed business information to project teams and sponsors
• Provide knowledge of business process analysis tools and methods, participating in and supporting process improvement endeavors
• Provide consulting and information from a business and systems perspective

Position Roles/Responsibilities/Accountabilities
Business Analysis
• Elicit, analyze, validate, define, document and manage business and system requirements
• Identify, develop, and maintain test cases and plans
• Trouble-shoot and support business systems and applications, as necessary
• Act as a liaison between our business partners and IT to assess business needs, recommend modifications, and facilitate service requests through implementation and management
• Assist with developing business cases, project charters and plans, which includes documenting the business benefit of the request
• Represent and model inputs/outputs and system/process flows in project and support settings
• Act as an agent of change in support and project settings, recognizing and acting on change management issues and impacts of systems and process changes
• Orchestrate multiple activities at once to accomplish goals with minimum direction
• Communicate in a clear, concise and meaningful manner to specific audiences.
• Understand and prioritize project assignments, service requests, and production support balancing them with the broader organizational goals

Leadership
• Leads department and divisional projects as needed and appropriately follows EPMO/PMO guidelines
• Drives and ensures communication within and across teams and with stakeholders
• Ensures unity and alignment of communication and messages
• Support the management team, and provide day-to-day management activities to the staff and/or project team assigned to
• Be recognized as a respected and credible leadership agent for CRM initiatives and marketing systems management.
• Acts appropriately without need for permission, understanding decision-making boundaries and parameters

Position Qualifications
• College degree in business, computer science, mathematics or related field, or equivalent business experience.
• 3+ years experience as business analyst, with preference for significant experience with customer relationship management (CRM) or Marketing Operations Management (MOM) systems.
• Ability to utilize end-user tools of intermediate complexity
• 3+ years experience leading systems and business process work efforts
• Ability to quickly learn intricacies and issues of a process and system when called on
• Ability to work with outside vendors to insure change requests are clearly written, programming meets requirements, and end product is received within agreed upon time frames

Competencies
• Demonstrates excellent analytical ability
• A strong commitment to team and organizational goals
• Possess the ability to learn, retain and apply detailed and complex concepts
• Strong verbal and written communication skills
• Effective interpersonal skills: negotiating, listening, facilitation, conflict resolution, and interviewing skills.
• Ability to establish rapport and credibility quickly
• Results orientated
• Must be highly motivated and have proven customer-oriented attitude with focus on solutions
• Excellent problem solving skills
Able to work effectively with ambiguity
• Ability to exercise good judgment based on sound reasoning
• Ability to utilize technology to create reports and/or secure information necessary for decision making; knowledge and experience working with research and database analysis
• Time management skills; ability to handle multiple tasks effectively and produce quality work in a fast-paced environment
• Ability to work on multiple projects at once and shift projects as needed as priorities change

External/Internal Dependencies
• Closely linked to internal clients in Marketing & Products and Field Operations divisions.
• Collaborate with IT, Fraternal, Financial Service Operations and Field Operations divisions.
• Heavy dependency on: Marketing and Product Management; Enterprise Business Solutions, IT , External Data Vendors
REQUIREMENTS
Please see Job Description