Payroll Software Support Analyst

Ceridian is changing the world of work by enabling companies to be free to succeed in their core business through its suite of innovative managed human resource solutions for HRMS, payroll, tax filing, application outsourcing, time and attendance, benefits administration and employee effectiveness services. Ceridian Corporation (NYSE: CEN) is an information services company serving businesses and employees in the United States, Canada and Europe. For more information about Ceridian's comprehensive array of human resource solutions, visit www.ceridian.com/myceridian. EEO/M/F/D/VThe Payroll Software Support Analyst will provide accurate and timely responses to Ceridian customers on payroll, Human Resources (HR), and/or tax filing issues. They will be knowledgeable of Ceridian products and services, productivity tools, and appropriate use of advanced resource support. Support is primarily performed over the phone but may involve on-site support and project work as assigned.
Duties include:


Provide ongoing support with the use of diagnostic skills together with internal tools to identify root causes for customer issues, develop solutions and recommend appropriate action to prevent recurrence.
Coordinate open incidents and follows up to ensure all customer issues are resolved promptly in an effort to provide World Class Service.Maintain a high level of knowledge of Ceridian products and services through internal training and experience. Continually upgrades skills to ensure proficiency in Ceridian's current product offerings.
Uses customer focused telephone skills to build customer confidence in Ceridian services and their own ability to use Ceridian products and services. These skills include proper telephone etiquette, strong listening and professional communication skills.Qualifications:
Minimum 1-2 years experience supporting HR/Payroll products preferred.
1+ years service call center experience.
Experience in one or more of the following: payroll
human resources (HRIS) benefits
SQL one or more years of phone support for proprietary software application(s)
customer service Bachelorâ??s degree or equivalent experience.
Strong technical aptitude combined with strong communications and customer service skills required. PC experience and demonstrated ability in problem solving and management of multiple projects.

Will be required to work additional hours during busy periods, non-standard business hours and adhere to PDO blackouts as required by the HRPR Customer Care business unit. Will be required to be on the phone for extended periods of time. Required to look at a computer screen for an extended period of time.
REQUIREMENTS
Please see Job Description