Comp Delivery Specialist

This position will provide detailed problem resolution and project support to a wide variety of comp/benefits admin programs. As a member of the Comp Administration Team, this role will be the primary liaison with Payroll, IT, Client, Account Teams and Third Party Benefit Providers. In addition, this role will conduct in depth research, creating comprehensive case reviews and detailed participant responses.
Manages employee escalations by working with Payroll, IT, Third Party Benefit Providers and Insurance Carriers
Proactively conducts root cause analysis on employee issues and proposes innovative solutions
Oversees and executes administrative processes for comp administration.
Compiles data from various sources in an efficient manner and applies sound logic and analytical skills to interpret and form actionable conclusions
Ensures high quality delivery of services and applies continuous improvement techniques to insure customer satisfaction
Resolves systemic issues related to comp administration
Assists with the documentation of processes and procedures
REQUIREMENTS
Knowledge, Skills & Abilities:
Required:
2+ years experience with comp plans in a progressive corporate environment
Experience with comp administration by an outsourced third party vendor is preferred
Skilled in technical analysis and data manipulation
Strong analytical skills and experience applying logic and reasoning to develop business solutions
Proven skills in using a variety of software applications (Access, Excel)
Prior experience with PeopleSoft a plus
Ability to quickly adapt to new systems, processes, and customers
Excellent oral and written communications skills
Ability to manage multiple tasks as assigned

Education:
 Bachelor's degree in related field, or equivalent level work experience



Hewitt Associates is a global outsourcing and consulting firm delivering a complete range of human capital management services to companies, including HR & Benefits Outsourcing, Payroll, Health Management, Retirement & Financial Management, and Talent & Organization Consulting.

Our associates have been instrumental in developing innovative solutions that have helped our clients become some of the most successful companies in the world. Today, our client roster includes more than half of Fortune 500 companies and more than a third of Fortune Global 500 companies.