Client Services Analyst - Mercer HR Services US

A client services analyst will provide Health and Benefits information to plan participants. To fulfill this role, the analyst will:Process participant H&B packages, ensuring that paperwork is complete and accurate Process all aspects of the documentation to close out a file Provide information to the team Leader and/or Manager for updating procedures and documentation to reflect any plan changes or process improvements Process participant H&B adjustments Process participant initial elections and changes to ensure paperwork is complete and accurate Assist with inquiries, changes, and issue resolution Identify ways to improve workflow and procedures to increase productivity Act as a resource for other client services administrators, the client and survivors/participants on pension payment-related issues; conduct research, as needed.
REQUIREMENTS


BA/BS degree and/or equivalent industry experience Previous H&B experience Strong knowledge of Microsoft Office, specifically Excel and Word Excellent problem solving and analytical skills; proven ability to research, follow up and resolve issues Ability to thoroughly understand and carry out written or oral instructions in a time sensitive environment Ability to adapt to and work in an unstructured environment Ability to maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met.



Mercer Human Resource Consulting Inc. is an equal opportunity employer.