Director of Activities - Activities Concierge

Director of Activities - Trilogy Central Coast, Nipomo, CA
Position Summary:

To ensure smooth operation of the Activities Department and coordination of the Activities Department administrative duties. To facilitate and host all activities and events for the residents and guests of Trilogy communities. This position is also responsible for processing calls in a professional, enthusiastic, courteous, and timely manner in order to meet required standards.


Director of Activities Essential Duties and Responsibilities:
Plan all activities and events for the residents of the community on a monthly basis.
Host events and activities for the residents of the community on a monthly basis.
Conduct satisfaction surveys on all events offered.
Prepare and maintain budgets for all events and activities on a monthly basis.
Produce monthly event calendar for publication on MTL .
Maintain on a daily basis all community information, activity and event information on MTL.
Greet, welcome and deliver the “Trilogy Experience” to all incoming guests when front desk personnel or concierge are unavailable.
Receive and respond to all telephone calls in adherence to the “the sundown rule.”
Co-ordinate facility usage and rental with residents and guests.
Handle intake of funds related to rentals. Ensure adherence to all reporting processes.
Handle intake of funds related to registering for events.
Ensure adherence to all reporting processes.
Complete any necessary tasks designated by the Community Manager.
Complete daily, weekly and monthly computer/paper generated reports.
Have knowledge of community activities, guest traffic, resident participation in events and club activities
Act as management liaison for resident club leaders.
Present program on a monthly basis for the New Resident Orientation. Ensure Welcome Packets for the resident orientation are complete.
Conduct activity updates at the Community Update Meetings and other meetings as requested by the Community Manager.
Attend weekly staff meetings with HOA staff.
Attend seminars and classes related to events planning and coordination.
Maintain membership in local chapter of Activity Directors.
Maintain contractual agreements with outside vendors.
Partner with regional/national organizations to provide programming activities.
Partner with Trilogy Activity Directors to share ideas and programming opportunities.
Other pertinent duties as assigned.
REQUIREMENTS
Director of Activities Knowledge/Experience

Bachelor’s degree or equivalent combination of education and experience in Recreation Management or Hospitality Management preferred.
Hold current CPR and First Aid Certification.
Previous experience in the hospitality industry a plus.
Prefer two years experience in event planning and budgeting.
Previous knowledge or experience working in a homeowner association preferred, but not required.
Knowledge of the home building and real estate industries a plus, but not required

Skills/Abilities:

Customer service, serves as the HOA “ambassador” in developing and maintaining the active lifestyle
Excellent time management, organizational and follow-up skills
Productivity; good attendance, few errors or repetition, good work quantity and quality, positive contributor; ability to work successfully in a team environment, strong people skills required, works well with others
Innovation; seeks new opportunities and growth challenges, contributes ideas, helps resolve problems, looks for and develops cost savings measures, and develops new procedures and methods
Honesty; being truthful and trustworthy, doing what needs to be done and what is right, being fair and objective, having personal integrity and treating others in a mature, responsible manner
Loyalty; having commitment toward the goals of the organization, the nature of the business, respecting it's efforts, defending it's good name, giving the job the best effort and sincerity
Minimum three years experience working with senior level management
Initiative – ability to think, work and make independent decisions based on sound judgment
Demonstrated high level of proficiency in PC technology, and all MS Office applications
Excellent written and verbal communications skills
Ability to perform statistical analysis in a process improvement context
Understanding of basic measurement and team tools and continuous process improvement methodology and practices
Must possess a strong internal/external customer service orientation/commitment
Ability to manage competing priorities and assignments
Must be comfortable working in a fast paced environment where continuous improvement is expected
Must be able to consistently achieve high work standards
Flexibility and adaptability to rapid change
Some travel required.
Personal computer proficiency, including Microsoft Outlook, Word, Excel, PowerPoint.