Convention Services Manager

Hospitality

Convention Services Manager - Sheraton Seattle Hotel, Seatle, Washington



Manage, coordinate, and execute group assignments turned over by the Sales Department. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all hotel departments the information necessary to successfully execute the group's needs while maintaining a good client relationship.

Maintain strong client relations and ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.

Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.

Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter.

Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.

Produce and distribute convention resume two weeks prior to first day of main group arrival and communicate any changes and updated information to hotel departments.

Distribute BEOs for group and affiliates 10-14 days prior to events.

Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.

Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.

Participate in site visits and plan meetings for upcoming groups and potential affiliate business.

Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure.

Participate in Pre/Post-Convention meetings and review bill with client. REQUIREMENTS


Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Most tasks are performed independently or in a team environment with the employee acting as a team leader. There is minimal direct supervision.

Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.

Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.

Knowledge of hotel and competitive market.

Must possess basic computational ability.

Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi.

Excellent inter-personal and sales-related skills.

Exceptional organizational, supervisory skills.

Exceptional food and beverage knowledge and pricing.

Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task.

Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.

Must be able to lift up to 15 lbs. occasionally.

High school or equivalent education required. Bachelor's Degree preferred.

At least one year catering sales and convention services experience preferred.