Assistant Service Center Manager

AFTERHOURS FORMALWEAR

America’s Leading Retailer of Men’s Formalwear is Hiring for a
Assistant Service Center Manager, Addison IL

The Company

After Hours Formalwear is the US leader in tuxedo sales and rentals serving customers in 31 states and the District of Columbia. The company currently operates over 500 company owned stores and services more than 2,000 wholesale dealers.

The Service Center

The After Hours Formalwear Service Center located at 2101 Executive Drive Addison IL 60101 is responsible for cleaning, stocking, assembling orders and transporting orders to store and wholesale accounts. The Service Center is essentially a production and warehousing facility.

The Position

MUST HAVE COMMERCIAL LAUNDRY EXPERIENCE

Service Center- Assistant Service Center Manager

Effectively and efficiently supervisors the dry cleaning and laundry department. Additionally, oversees the processing, assembly, shipping and office functions of the Service Center toward maximizing associate productivity, on time and correct orders, associate satisfaction and overall quality of service. Serves as the acting Service Center Manager as required.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Production and Quality Planning: Develops plans for the efficient use of materials, machines and associates. Works, as directed, with Senior Management to establish production and quality control standards, develop budget and cost controls, and obtain data regarding types, quantities, specifications and delivery dates of production orders. At the direction of the Service Center manager will revise production schedules and/or associate assignments to meet budget plans and on time quality delivery requirements.

Production and Quality Execution: Reviews and analyzes production, quality, maintenance, and operational reports to evaluate and correct plan variances.

Production and Quality Reporting: Compiles, stores and retrieves production data. At the direction of the Service Center Manager, prepares reports for Senior Management, as needed and requested.

Customer Relations: Communicates with the Service Center management to ensure customer needs will be met. Provides Service Center Manager feedback regarding merchandise stock levels and other merchandise related trends that impact customer satisfaction. Empowers associate’s through proper training to identify and handle damaged merchandise that will not meet Company quality standards or satisfy customer expectations. Works directly with Service Center and store management to resolve customer related concerns.

Associate Relations: Provides associate and supervisor training, recognition, performance reviews, payroll activity and discipline. Executes Company Human Resource policy and procedure to ensure Service Center compliance with all applicable employment laws.

Safety: Oversee all safety programs in the Service Center including, but not limited to, the coordination of safety training, investigation of accidents, conducts safety audits and compiles safety reports.

Equipment and Plant Maintenance: Supervise maintenance associates in scheduling and timely completion of regular maintenance of equipment and machinery. At the direction of the Service Center Manager, oversee contracts with outside engineering to modify Service Center premises and service vendors to maintain machines and equipment.

Inventory Management: At the direction of the Service Center Manager, plan and execute periodic inventories. Analyzes inventory records for accuracy and compliance with established practices and procedures. Prepares inventory reports. Traces discrepancies in inventory records and recommends remedial action to correct discrepancies. Makes recommendations to Senior Management regarding the adequacy of stock.

The Assistant Service Center Manager reports directly to the Service Center Manager. Maintains a close working relationship with stores regional staff, stores and ARC.

After Hour’s Formalwear offers competitive hourly pay, a professional work environment and excellent learning opportunities.

Send resume or letter of interest via email to [Click here for email] or send fax to 678/924-8443.

After Hours Formalwear is an Equal Employment Opportunity Employer
REQUIREMENTS
Position Skill and Experience Requirements

•Demonstrated experience in an operation environment; applicable management experience (5 to 7 years)
•Excellent leadership skills; ability to motivate others
•Strong interpersonal skills
•Strong communication skills
•Demonstrated/effective organizational skills
•Demonstrated/effective conflict management skills and problem solving skills
•Demonstrated/effective reasoning and analytical skills
•Demonstrated/effective influencing skills
•Demonstrated/effective computer skills
•College degree, preferred