RN Support Specialist

This individual will handle direct customer interaction. He/She will address customer concerns such as special requests for medical information, program fulfillment materials, coordination of home nursing care requests, and reimbursement triage. His/Her main objective is to achieve customer satisfaction and ensure customer retention on therapy. He/She will accomplish this by listening to the customer needs and utilizing the resources available within the center to provide a customized solution for the customer. He/She will also manage a territory of patients, ensuring patient compliance and persistency with therapy.
The RN Support Specialist will manage all customer information in the strictest of confidence and will enter all required information accurately and expeditiously into the program database.
REQUIREMENTS
?Must be an active Registered Nurse licensed in the state of Massachusetts.
Fully Bilingual capability (Spanish) a plus.
Continued education is required. Technical expertise in assigned therapeutic area is necessary and updates in current therapy will be required. For example in MS ? keep up-to-date of new therapies, Internet feedback/comments, and industry advancements.
Attendance of certain association meetings during the year may be required to receive updated information or competitive review.
Five years of experience as a Registered Nurse.
Normal office duties.
Must be flexible in working hours, shift work and weekend shifts may be required.
Limited travel will be required