Patient Service Technician - Driver

Rotech Healthcare Inc. is a leading provider of: Home medical equipment, respiratory equipment and respiratory medications for home use. We have over 500 locations, covering 48 states.

I. SUMMARY
Responsible for delivery and set-up of equipment at the delivery address. Educates the patient and/or caregiver on the safe use and maintenance of the delivered item.

II. JOB FUNCTIONS
A. Essential Duties and Responsibilities
Adheres to and implements all Rotech policies and procedures
Develops and maintains working knowledge of:
Current HME products and services offered by the company
All applicable governmental regulations
Manages territory to reach service goals and delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations.
Delivers and educates patients on the safe use and maintenance of respiratory and HME equipment in the home or office setting.
Completes written patient visit reports following setup and follow-up visits per company policy.
Assists in resolving customer equipment problems under emergency conditions.
Processes all orders and required paperwork in a timely and accurate manner.
Develops basic reimbursement knowledge, completely documents all information
required to ensure reimbursement of equipment, products and services.
Develops technical knowledge, as appropriate, of the HME or respiratory products and services provided by the company.
Assists with implementation of quality improvement programs to meet company and JCAHO standards.
Maintains home oxygen systems in patients’ homes per company policy.
Assumes on-call responsibilities during non-business hours in accordance with company policy.
Reports equipment hazards and/or product incidents as required in accordance with company policies and procedures.
Maintains delivery activity database
Maintains assigned company vehicle in a clean and safe working condition
Completes shipping papers when transporting hazardous materials in accordance to Rotech policy and procedures
Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle’s safe operations.
Prepares and maintains written company records to include invoices, work orders, manifests and logs.

B. Other Duties and Responsibilities
Adheres to company policies and procedures in regards to using personnel protective safety equipment
Performs other duties as required.
REQUIREMENTS
III.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or abilities required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A. Education and Experience
Possess high school diploma
3+ years delivery or equivalent experience, preferably in DME (Durable Medical Equipment).

B. Certifications, License, Registrations
Must possess a valid Drivers License issued by the State in which they are employed.
Must have a Motor Vehicle Record (MVR) free from suspensions, limitations or convictions for Major Offenses or Serious Traffic Violations as stipulated in Title 49, Code of Federal Regulations, Section 383.51, Subpart D – Driver Disqualifications and Penalties.

C. Communication Skills
Must be able to clearly communicate verbally with patients, care givers and other personnel.
Must be able to demonstrate equipment to patients and care givers.

D. Analytical Skills
Must be able to perform simple mathematical calculations using addition, subtraction, multiplication and division.

E. Physical Demands
Requires lifting (minimum of 65 pounds) and transporting of patient equipment.
Requires contact with patients and equipment with potential exposure to contagious pathogens.
Requires driving a company vehicle for the majority of the workday.

F. Machines, Equipment and Technical Abilities
Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
Understands use of all applicable home respiratory equipment and supplies.
Able to use common office equipment (e.g., phone, copier, fax, computer, etc.)
Basic computer skills
Mechanically inclined for the repair and troubleshooting of equipment

G. Additional Skills and Abilities
Read and successfully interpret written directions and/or instructions in English
Ability to write legibly.
Time Management skills


IV. WORK ENVIRONMENT
Travel via company vehicle required to patient’s homes for set-ups and reoccurring delivery
Warehouse/office

V. DEPARTMENTAL INTERACTION
Close communication with all other branch personnel should be maintained to ensure consistent communication on patient matters.