Clinical Team Manager

Join a dynamic, growing high-tech/high-touch healthcare organization that makes a unique contribution to the lives of thousands of individuals.


ABOUT LIFEMASTERS:

LifeMasters Supported SelfCare, Inc. is an exciting national disease management company whose mission is to help individuals achieve and maintain optimal health by closing the gaps in medical care and encourage the adoption of healthy lifestyles. With more than a decade of experience, we are experts at delivering disease management services to individuals with chronic diseases such as diabetes, cardiovascular disease, respiratory disease, musculoskeletal conditions and their co-morbidities.

POSITION SUMMARY:

Manages the day to day operations of a CNC team in achieving business results. The team manager understands, articulates and supports the organization’s mission, vision, goals and strategies. Maintains confidentiality of all privileged information.



PRINICIPAL DUTIES:

• Manages the daily operations of a CNC team:
• Provides support and direction regarding operational functions to business improvement teams and acts as a liaison to implementation of any and all new business initiatives. Promotes an environment of support and acceptance to business improvement initiatives, supports front line team members in implementation of new processes, and holds team members accountable to new processes.

• Identifies and leverages team member’s strengths to implement new programs and initiatives. Engages workforce to align with LifeMasters business initiatives.
• Effectively leads CNC staff team meetings, including meeting planning, agenda preparation and distribution of minutes/outcomes.

• Plans and organizes work plans to assure that plans are executed, deadlines are met on time and within budget.

• Works cooperatively and engages Team Managers at various LifeMasters call centers to promote effective communication and continuity of care. Accepts responsibility for driving performance toward goals and communicates effectively to peers when process gaps are impeding goals.

• Recruits and hires team members who promote excellence in the workplace and align with the culture of Hiring Excellence that LifeMasters supports.

• Represents LifeMasters in Client and Customer Interactions
• Assists with delivery of new employee orientation programs for clinical personnel, and contributes to the development, maintenance and communication of educational programs as indicated.
• Models LifeMasters’ change management philosophies, and supports and facilitates a positive approach to change among team members.

• Responsible for own practice and development, and participates in activities that further develop professional expertise and best practice environment.
• Conducts job functions in a manner, which consistently promotes a high level of customer service to both internal and external customers, models and supports the company’s core values and basic principles. This includes but is not limited to maintaining constructive and professional relationships with peers, supervisory personnel and internal and external customers, facilitating change and serving as role model, and proactively meeting customer’s needs in a timely fashion.

• Ensures timeliness and accuracy of all required administrative functions i.e. timecards, performance evaluations, call monitoring, expense reports, etc.

• Performs special projects and other duties as assigned.


BENEFITS:

We offer an excellent benefits package including: 20 days paid time off (PTO); paid holidays; education assistance; medical, dental, vision, life, AD&D, and long-term disability insurance; and 401k with company match.

AA/EOE/M/F/V/D
REQUIREMENTS
REQUIREMENTS:

• Minimum five years progressive supervisory or management experience, preferably in health care or managed care environment with particular emphasis on the disease states managed by LifeMasters. Some locations may require experience to include home healthcare, geriatric, pediatric, or indigent care.
• Prior business or call center experience preferred.
• Two to three years experience in project management, health care policy development, and/or coordination with accreditation agencies preferred.
• Computer literacy including MS Office (Word, Excel, PowerPoint, Outlook)
• Bi-lingual preferred, language may vary by location.

EDUCATION:

• Graduate of accredited school of nursing
• Must have passed the NCLEX.
• Current unrestricted license as a registered nurse within the state employed and the ability to be licensed without restrictions in other states as business needs require.
• Bachelors or Masters Degree in Business or Nursing preferred.

TRAVEL REQUIRED:

Limited

AA/EOE/M/F/V/D