Central Scheduler (9am-5:30pm)

Under the general supervision of the Manager of Registration and Telecommunication, schedule appointments, and pre-registers patients for outpatient tests. Provides information to patients, physicians, and office personnel regarding appointment scheduling and preparation for outpatient testing procedures according to established policies and procedures.



Essential Duties and Responsibilities include the following.



Schedules appointments for outpatient testing in proper sequence and notifies respective department in accordance with established departmental guidelines.



Obtains required patient information and completes necessary forms.



Logs pertinent patient related information and completes necessary forms.



Provides information and instructs patients, physician offices and ancillary departments on the preparation for outpatient procedures and answers all patient questions.



Performs pre-registration of patients in computerized information system as part of scheduling process. Obtains necessary demographic and financial information from patient.



Receives orders via fax, phone call, voice mail, IMIN, patient in person with order from the physician or order brought in from physician and/or staff.



Prepares schedules of testing time slots to be used for logging specific patient information to identify patients scheduled for specific tests on specific dates and times.



Prepares and sends to ancillary departments the scheduled outpatient lists on a daily basis.



Participates in a program of growth and continued development by participating in workshops, in services, department meetings and reading available literature as it applies to the position.



Refers issues regarding patient and physician satisfaction to supervisor.



Other duties may be assigned.



Other Functions and Responsibilities



Assists supervisory staff in areas of procedure writing and problem solving.

Assists with orientation of new employees.



Special requirements



Ability to work in close sequence with other employees under



Competencies To perform the job successfully, an individual should demonstrate the following competencies:



Provena Health Core Competencies:



Continuous Learning - Assess own strengths and weaknesses; Seeks feedback to improve performance; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Share expertise with others.



Corporate Responsibility - Adheres to rules, regulations and policies; Understands and respects patient rights; Performs duties in an ethical manners; Operates within scope of position.



Customer Service - (Compassion) Warmly introduces self to customers; Demonstrates sensitivity toward divers populations; Demonstrates care by assisting, reassuring and comforting. (Action) Contributes to team success and assists others; Adapts to challenges & changes in work environment; Works to achieve service & quality goals. (Respect) Treats each person with dignity & respect; Maintains privacy & confidentiality; Demonstrates; skills of service recovery. (Everytime) Solicits feedback to meet customer expectations; Demonstrates commitment to expected timelines; Displays a positive reflection of Provena Health.



Mission - Lives the mission of Provena Health; Upholds the Provena Health values.



Performance Improvement - Demonstrates an understanding of the Provena PDSA process; Participates in performance improvement efforts; Seeks ways to improve systems and services; Focuses on achieving patient/client satisfaction.





Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.



Emergency Response - Assesses emergency situations; Follows standard operating procedures; Exercises judgement in stressful conditions; Responds calmly and quickly; Displays teamwork during emergencies.



Job Knowledge - Demonstrates technical skills and knowledge; Exhibits ability to learn and apply new skills; Keeps skills and knowledge current; Pursues continuing education; Acts as resource in area of specialty.



Documentation - Documents required information; Uses correct terminology; Conforms to required style and format; Submits documentation on time; Complies with legal guidelines.



Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.



Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.



Use of Technology - Demonstrates required skills; Adapts to new technologies; Troubleshoots technological problems; Uses technology to increase productivity; Keeps technical skills up-to-date.



Interaction With Patients - Listens and responds to patient needs. Adapts communication to meet patient need; Respects patient confidentiality and privacy; Treats patient and families with compassion; Supports social, spiritual, and cultural needs; Manages difficult or emotional patient situations.



Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



<stronProvena Health, a Catholic Health System, builds communities of healing and hope by compassionately responding to human need in the spirit of Jesus Christ. Provena Health is an Equal Opportunity Employer. We comply with all applicable local, state and federal civil rights and equal employment laws and regulations. The men and women of Provena Health are special because first and foremost they believe in service to others. Our 10,000-plus employees and the more than 1,700 physicians on staff are here to help, care and heal. Our desire to serve is matched by our commitment to excellence, and by our belief that to deliver the very finest health care we must continually learn, improve and develop our abilities. Our integrated system includes six owned acute care hospitals and 14 owned long-term care and residential centers. These quality health care facilities enables us to meet the growing needs of the communities we serve.
REQUIREMENTS
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