BWPO LEAD MEDICAL ASSISTANT

Affiliate Name: Brigham & Women's Physicians Organization
Job Category: Nursing/Medical Support
Department: BWPO PRIMARY CARE - BRIGHAM PRIMARY PHYSICIANS @ FAULKNER
Hours/Week: 40
Job Type: Regular
Employment Type: Full TimeResponsibilities:
Expectations for All Employees:
Supports the organization¡¿s mission, vision and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment to our community, and accountability and ownership.Age Specific Care Requirements:
Provides age specific care to neonatal, infant, adolescent, adult, geriatric, and/or frail elder populations.Position Summary:
Responsible for delivering the highest quality of service to patients. Exhibits a willingness and ability to communicate self as a caring and respectful person, capable of sensitively responding to patient needs. Fully versed in all areas of practice operation, performs as a member of a team responsible for completing all tasks necessary for the smooth functioning of the practice. Coordinates and expedites the flow of patients, providers, clinical and financial information. Able to handle multiple responsibilities which may include computer scheduling of patients: registration; taking phone messages; checking in/out patients; coordinating medical record; cashiering; medical assisting; phlebotomy; and assisting providers in a professional, accurate manner. Provides assistance and support to the physicians and nurses as needed. Adheres to hospital policy regarding patient confidentiality.Primary Duties and Responsibilities:Communication:'«Responsible for delivering the highest quality of service to patients. Must be responsive, accessible, and visible and must demonstrate a team approach within the practice.'«Serves as a central communication source on which all persons rely in the delivery of patient care. As first point of contact, must be able to problem solve, ask appropriate questions and determine the appropriate outcome and/or follow-up. Utilizes knowledge of hospital services, provider roles, hospital regulations and unit policies.'«Appropriately seeks assistance from supervisor and others in the presence of difficult and/or unpredictable patient situations and/or behaviors.Telephone:'«Responds quickly and courteously to phone calls and is helpful to the patient/caller.'«Takes complete and accurate information from patients. Triaging the call, prioritizing this information and
facilitating communication of information to providers and documenting it in the patient chart.Registration/Scheduling'«Greets and checks-in patient.'«Effectively utilizes computer systems to register patients and insure accuracy of demographic and fiscal data.Creates hospital identification to be used to organize and identify patient documentation required for billing ticket.'«Schedules, reschedules and cancels appointments. Coordinates this while making every reasonable effort to be accommodating to patient and provider needs. Knowledgeable about patient insurance and a variety of managed care programs. This may include prior authorization referrals, co-payment requirements, and pre-certifications.'«May collect appropriate payments for services following cash management procedures.Patient Care Activities:'«Insures the availability of x-rays, lab slips, medical records and other pertinent information so that the visit is productive for both the patient and provider.'«Assists patients who have physical and physiological limitations with patient care, functions which may include, transferring from wheelchair to exam table, undressing and dressing patients, and ensuring patient is safe until provider arrives.'«Performs a wide variety of activities relevant to the clinical setting, which may include assisting providers,
phlebotomy, performing EKG¡¿s, vital signs, injections, handling of prescriptions, mailing out lab letters, etc.'«Performs lab test and implements quality control standards as indicated.'«Schedules patient for follow-up visits, referrals to other areas, test and procedures. May provides patients
with relevant instructions for specific test and procedures.'«Distributes specific test result, vital signs and messages. May contact patients with information as directed by providers. May document results in patient record as instructed.'«Enters data via the visit ticket, insuring that information is complete, accurate, and timely in order to
facilitate the billing process.'«Maintains patient confidentiality at all times, whether by phone or discussion with providers.Practice Maintenance'«Opens assigned corridors daily; includes insuring that the equipment and supplies necessary to carry out
patient care activities are available and usable and the environment is clean and organized.'«Maintains an unobstructed area for patient access. Cleans rooms after patient usage and ensures appropriate
disposal of contaminated materials.'«Orders supplies and equipment, restocks supplies to insure availability at all times, and insures that
inventory is monitored for expiration dates.'«Closes assigned corridor(s), insuring that rooms are clean, supplies/equipment/records are retrieved and returned to appropriate locations and that equipment/rooms are locked.Medical Records'«Insures that patient records and any papers that are filed in the record have the appropriate patient identification.'«Opens, sorts, and distributes physicians mail.'«Locate, deliver, and file all requested medical records.'«Records should be assembled according to hospital policy and as standards are defined by the Joint Commission of Accreditation of Health Care Organizations (JCAHO).'«Requests for patient information should be handled according to established guidelines and confidentiality is maintained at all times.
REQUIREMENTS
Qualifications/Skills & Knowledge Requirements:'XMust be a graduate of an approved medical assistant program, or have at least 1-2 years experience in an ambulatory clinical setting.'XWork requires an in-dept. understanding of hospital and practice policies, procedures, and operations in order to assume a variety of administrative details. Must be resourceful in obtaining information when it is not readily available.'XMust be sensitive to and supportive of patients, families, and care-providers.'XMust have the ability to respond quickly and purposefully to routine and unusual situations.'XMust have ability to recognize problems, establish priorities and initiate appropriate responses.'XShould enjoy assisting patients, and be sensitive and supportive of patient concerns.'XDemonstrates strong interpersonal skills, and a mature level of courtesy, tact, and professionalism required to deal with patients, management, providers, and co-workers.'XExhibits strong communications skills and good judgment necessary to elicit information from patients in order to triage phone calls and distinguish emergent, urgent and routine problems.'XMust be willing to work as a team player and must have an interest in learning.'XMust be able to read and write at a level generally acquired through a high school education or diploma program. Must be able to articulate in English clearly and distinctly.'XWork requires completion of a competency-based orientation and continuous development in basic patient care techniques and procedures. This is usually provided through the Brigham and Women¡¿s Hospital.