Interwoven Production Support Specialist - JVN #1615

Title: Interwoven Production Support Specialist - JVN #1615
Salary Range from $50,000 - $75,000 plus Excellent Comprehensive Benefits Package
Work Location: New York, NY (Downtown, 59 Maiden Lane)

New York City's fastest growing Department, the Department of Information Technology and Telecommunications (DoITT) is a nationally recognized provider of customer serviced based IT solutions and services. DoITT provides an array of services to other City agencies as well as directly to the citizens of New York through the 3-1-1 Citizen Services Center, NYC TV, NYC.gov, and its GIS, Data Center and Telecom Divisions.

JOB DESCRIPTION:
(New York City Residency required within 90 days of appointment)

Responsibilities will include:
Provide application support to end users and application teams for Interwoven TeamSite content management system;
Provide support services for new application deployments and troubleshoot content-related issues arising from migration;
Perform testing on all new applications and releases;
Train end users in new functionality;
Create user-friendly training documents and reference materials such as job aids.

* May be required to participate in a 24x7 on-call support schedule as needed *

PREFERRED SKILLS:
Experience in supporting a 24X7x365 production enterprise application;
Proven experience in troubleshooting production application issues;
Experience with content management systems preferred;
Working knowledge of SQL is required; 1 – 4 years of work experience is desired; - Experience with testing planning and execution;
Excellent oral and written communication skills and the ability to clearly articulate to all project members and stakeholders;
Must be a team player who works well with technical and non-technical resources;
Must be able to see tasks through to completion without significant guidance.

CIVIL SERVICE QUALIFICATION REQUIREMENTS:
A Master's Degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or a closely related field and one year of satisfactory full-time professional experience working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, fiscal management, or in a related area.
-OR-
A Bachelor's Degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in “1” above.

TO APPLY, PLEASE SUBMIT RESUME INDICATING JVN# TO:
Department of Information Technology and Telecommunications (DoITT)
Recruitment Office, 75 Park Place – 9th Floor, New York, NY 10007
-OR-
E-mail to [Click here for email] (indicate office title in subject line)

The City of New York is an Equal Opportunity Employer
REQUIREMENTS
PREFERRED SKILLS:
Experience in supporting a 24X7x365 production enterprise application;
Proven experience in troubleshooting production application issues;
Experience with content management systems preferred;
Working knowledge of SQL is required; 1 – 4 years of work experience is desired; - Experience with testing planning and execution;
Excellent oral and written communication skills and the ability to clearly articulate to all project members and stakeholders;
Must be a team player who works well with technical and non-technical resources;
Must be able to see tasks through to completion without significant guidance.

CIVIL SERVICE QUALIFICATION REQUIREMENTS:
A Master's Degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or a closely related field and one year of satisfactory full-time professional experience working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, fiscal management, or in a related area.
-OR-
A Bachelor's Degree from an accredited college and three years of satisfactory full-time professional experience in the areas described in “1” above.