LAWNCARE SPECIALIST

SUMMARY: Provides service to residential or commercial customers by making timely lawn/landscape applications, diagnosing and correcting lawn/landscaping problems through service calls and other customer communications, and selling/upselling services to new and/or existing customers, resulting in growth of the customer base.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities are listed below. Other duties may be assigned.

•Applies fertilizers and pesticides to lawns according to schedule, safety procedures, and label instructions.

•Drives company vehicle to commercial customer location.

•Responds on a timely basis to customer requests for telephone and in-person service calls.

•Completes required production forms and customer instructions.

•Assists in sales to current customers through contact on route and telemarketing.

•Measures the lawn of potential customers to provide them with an accurate cost of TruGreen’s lawncare service.

•Performs a daily three-minute, 360 degree inspection of truck and equipment before taking the vehicle out on the road and upon return.

•Completes production reports, new sales forms, customer invoice forms, daily vehicle inspection report, and cancel/skip notices as required daily.

•Maintains vehicle and equipment through cleanliness, safety, and general maintenance.

•Assists in maintaining cleanliness of facility.Job RequirementsQUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers/employees of organization.

MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area and volume.

REASONING ABILITY:
Ability to carry out a variety of instructions furnished in written, oral, or diagram form. Ability to deal with problems involving customer service situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
As required by federal and state law.

OTHER SKILLS AND ABILITIES:
Written and oral communication
Extensive local travel
Follow-up
Adaptability
Customer Relations
Listening
Problem solving
Organization
Self-motivator
Time Management

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•While performing the duties of this job, the employee is regularly required to stand, walk, use hand to finger, handle, or feel objects, tools, or controls, and reach with arms and hands, and talk or hear. The employee frequently is required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.

•The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions. The employee is occasionally exposed to chemicals.

•The noise level in the work environment is usually moderate.

Equal Employment Opportunity Employer (EOE/AA/M/F/D/V)