Supervisor of Insurance Operations

Supervisor of Insurance Operations

Our patient account associates use our revolutionary software to help the nation’s most prestigious hospitals resolve their insurance claims. Our team helps to manage claim investigation, negotiation and resolution with health insurance companies. We currently need a supervisor-level person, with hands-on team management and client interaction experience.

In this role, you will manage a team of 5-15 patient account associates, be assigned to “own” the management of 1-3 hospital inventories, and interact with clients daily to help your team resolve complex billing and follow-up issues. You will work closely with senior management to set strategic goals and priorities for your team, and to roll out company initiatives to your department. You will spend a lot of time helping members of your team solve problems, and mentoring them as they grow within the organization. At the same time, you will receive unparalleled training and development in an area of healthcare that is exploding with growth potential.

This is not a “job” where you sit idle waiting for someone to tell you what to do. Our employees thrive on the team atmosphere that we have created, and regularly tell us that our company is an amazing place to work. If you have exceptional overall healthcare and insurance knowledge, great people-management skills, a drive to succeed, and are looking for a work culture that treats you like family, then this is likely a great position for you to explore.

You will be responsible for:
·Managing a team of 5-15 patient account associates, who spend the bulk of their day identifying account issues, managing claim investigation, negotiation and resolution with health insurance companies.
·Interacting directly with our hospital clients, to better understand their needs and challenges—and help design solutions to solve their problems.
·Carrying out Quality Assurance audits of your team members, and preparing Quality Assurance reports for senior management.
·Monitoring your team members’ performance on subject matter certification/development tests, and helping them interpret their results to make continuous improvement.
·Using our company’s internal IT system to understand complex hospital charges and patiently help your team members use this data to resolve billing and follow-up issues.
·Monitoring assigned client inventories to ensure proper flow and internal process

Background on RCS:
Revenue Cycle Solutions (RCS) is a “next generation” hospital services firm. Founded by two hospital industry veterans, the company has built their own award winning technology platform that allows them to collect information from hospital patients and explain complex patient charges.

The RCS management team is made up of all A-Players and we are looking for team members that can learn quickly, and put themselves in a position for advancement within one of the fastest-growing private companies in the Chicago area. We are looking for someone that produces remarkable results, but never takes themselves too seriously. If you don’t know how to have fun at work and you can’t imagine loving a “job”, this opening isn’t for you. However, if you have great customer service skills, learn quickly, and know that it is entirely possible to love coming to work, this is a truly unique opportunity.

Benefits:
We offer full Medical and Dental benefits to our employees, as well as paid holidays and vacation accrual after 6 months.
REQUIREMENTS
Ideal Qualifications:
·Previous experience as a supervisor or team leader within a healthcare/insurance environment, ideally working hands on with staff to educate and train in various functions of the revenue cycle
·Professionalism, and an ability to interface with clients and manage client expectations.
·Good PC Skills
·Patience, and an ability to perform well under pressure.
·Superior listening skills, and an ability to react on-the-spot to unexpected questions from people.
·Dependability, and an ability to work out of our office (which is located in Westchester, IL—near Oak Brook).

How to Apply:
Please send us your resume and a four paragraph email that addresses the following four (4) requirements:

1)Tell us in one paragraph what skills you have that would be valuable as a supervisor or team leader.
2)Tell us in the second paragraph what elements of your personality would help you manage your team, and manage client issues.
3)Tell us in the third paragraph about someone that you have worked with (in any capacity) that would say you could manage others. Tell us in that paragraph what they would likely say about you.
4)In the fourth and final paragraph, please provide your name, phone number and email address.

Please send your answers and resume to [Click here for email].
We want to make sure that we are only spending time with applicants that are able to closely follow directions.

You will receive an email with instructions for the next step in the process, if we think you might be a fit for the world class team we are building.