Mailroom Manager

The Manager is primarily responsible for the oversight of all mailroom functions for the Illinois Statewide Collections and Disbursement of Child Support Payments. The Manager must provide oversight and manage a staff of approximately 15 mailroom clerks during a third shift-like operation.
REQUIREMENTS
·Ensure daily compliance with all contractual requirements.
·Perform all administrative duties related to personnel, payroll, and HR functions.
·Recruit staff and ensure proper job training.
·Ability to work different shifts and manage a six day work week operation.
·Establish and maintain quality assurance measures and internal controls to ensure operational compliance.
·Maintenance of all procedure and operational manuals.
·Perform all annual performance evaluations and 90-day performance evaluations.
·Prepare daily, weekly, and monthly operational reports.
·Prepare budgets and financial documents.
·Develop and implement innovative techniques to improve productivity and accuracy.
·5 to 7 years of supervisory or management experience in an inbound mailroom environment.
·Experience creating, managing, and balancing financial reports.
·Excellent communication skills both verbal and written.
·Experience in banking or payment processing environment.
·Familiarity with automated mail extracting equipment: Ultra 2000, Ultra 7000, and Opex.
·Excellent problem solving and analytical skills.
·Team player with the ability to work independently.
·PC skills including a working knowledge of Microsoft Office and e-mail applications.