Enterprise Reporting/Business Objects Administrator

Category: TechnicalTravel: NoneJob Description:Position Title: Enterprise Reporting/Business Objects Administrator Department: Corporate IT Reports To: Manager, Business Data Analysis ________________________________________________________________ 1. JOB SUMMARY The Enterprise Reporting/Business Objects Administrator is a junior position that will be responsible for the technical maintenance of the Business Objects (BO) software. This role also provides application support to end-users by opening a trouble ticket, trouble-shooting the issue, engaging ER team members, and regularly communicating status to impacted users and groups. The administrator escalates problems to internal and external support teams depending on the type and severity of the problem. 2. MAJOR RESPONSIBILITIES ? Deployment, configuration, patching/maintenance of the Business Objects Environment ? Provide on-going consulting to report writers. This includes assistance in addressing support and data questions for existing production reports. ? Assist report writers in writing and creating BO reports. ? On-call support of the Business Objects reporting environment, Business Objects internal/external user assistance, and day-to-day support. ? Participate in design reviews and provide guidance for how to best structure information for reporting purposes ? Support others in analyzing and resolving difficult problems involving any part of application ? Manage and administer - reviewing, assigning, and monitoring to resolution - all trouble tickets for the Business Objects team. 3. OTHER FUNCTIONS ? Works with Business Data Analysis Manager and Enterprise Reporting Team to coordinate technical support and solutions. ? Responsible for project and task schedules. ? Other duties as assigned. 4. KNOWLEDGE/SKILLS Formal Knowledge: ? Bachelor’s degree in related field or equivalent experience. Skills: 1 year experience as a hands-on, full-time BI tools administrator in an enterprise reporting environment 1 years experience in a user support role within a data warehouse organization including responding directly to user phone calls and emails, opening and closing tickets, escalating and engaging resources as required to resolve issues or answer questions Strong technical, analytical, and problem-solving. Excellent communication skills and ability to learn business practices and concepts required. Excellent verbal and written skills; open to share knowledge/information. Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered. 5. SUPERVISION RECEIVED/GIVEN Direct Supervision Received: Reports to Business Data Analysis Manager. Direct Supervision Given: None. 6. CONTACTS Internal Contacts: Frequent contact by phone, in person, in writing, by email with project team members and Corporate IT staff. Frequent contact with the staff of all levels for problem resolution and consultation. External Contacts: None.
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