DSM Managed Accounts Specialist

Our people provide power. Your energy is needed.

This is an exciting time in the power industry. Yet, Xcel Energy is about much more than power. It's about the people who provide the power. With over 11,000 employees working in 10 states, Xcel Energy offers careers as diverse as the communities we serve.Business Unit: Utilities Group
Department Name: Account Management
Work Location: 1225 17th St.
Reports To (Title): Manager, Account Management
Status: Non-ExemptSpecial Instructions:Please verify that your education and/or experience meets the minimum requirements listed below. Please do not apply if you do not possess the requirements. Relocation will not be offered for this position. Prior DSM or electric and/or gas utility marketing experience preferred.Position Summary:Serve as managed accounts assistant in fielding technical and procedural questions on demand-side management (DSM) product lines and any energy-related issues. Serve as in-house technical support and is required to handle all types of incoming calls to assist sales reps in meeting customer needs. Provide analytic, computer-based support to sales reps. Prepares rate analyses, contracts, proposals and presentations. Conduct customer research and assists in maintaining all DSM related sales information/materials. Responsible for coordination of DSM messaging to customers (mailings, emails, and customer forums). Assist and train Account Managers on DSM program issues.Essential Responsibilities:
a) Capable of fielding technical questions from large commercial and industrial customers on DSM product lines, including lighting, cooling, motors, Energy Design Assistance, Recommissioning, custom, energy management and other DSM related programs or products. Must be knowledgeable on product and technical issues regarding any energy-related matters. Also supports coordination with other internal/external service providers to meet customer needs (e.g. Delivery, Regulatory, Legal, Community and others). Assist sales reps and managers in analyzing and resolving customer billing problems. 40%b) Supports achievement of DSM product sales and customer satisfaction goals by extracting, analyzing and organizing data in accurate, concise and professional formats. Prepares rate analyses, contracts, spreadsheets, proposals and presentations with direction from sales reps and manager. 25%c) Monitors and provides weekly, monthly, and annual analyses of DSM performance. Monitors and analyzes customer savings from product purchase or program participation. Facilitates resolution of discrepancies in savings projections. Assists sales reps and managers in analyzing and resolving customer billing problems that relate to DSM projects. Should be familiar with CRS billing system. 20% d) Creates and maintains customer and account management databases. Maintains the DSM account management incentives program for DSM sales by Account/Key Account Managers 15%Xcel Energy reflects our core value - excellence in energy products and services. Xcel Energy will be valued as a leader in the energy industry by demonstrating excellence in environmental performance. As a leading combination electricity and natural gas energy company, we offer a comprehensive portfolio of energy-related products and services to 3.3 million electricity customers and 1.8 million natural gas customers. We have been dedicated to providing this to our customers for the past 130 years.
REQUIREMENTS
High school diploma or GED required. Three or more years experience in marketing, sales or customer service, or combination of education and experience providing equivalent knowledge. Expert skills with spreadsheets, databases and Microsoft software including Word, Excel and Access. Excellent communication and listening skills. Ability to prioritize multiple tasks. Self-starter. Ability to work independently, as well as within a team.
Selection criteria may include testing and/or assessment.
Please note: You will only be contacted if you are selected for an interview.APPLICATIONS RECEIVED BY: 9/7/2006 5:00:00 PM (CST) WILL BE CONSIDERED.