Customer Service Rep. - National LTL Transportation

Primary Responsibility: Respond to phone inquiries from customers, warehouse staff and carriers. Provides problem-resolution regarding shipping, orders and deliveries. Essential Functions: Provide high-volume problem-resolution for customers, warehouses and carriers. Monitor carrier service levels and advise dispatch when service falls below expectations. Work with shippers’ customer service representatives on exceptions, rush orders and order changes. Complete the data entry of load appointments, changes, and follow-ups. Build or enter orders (ad hoc) for billing purposes and customer orders. Maintain updated Status Edit and Volume Reports to ensure all loads are empty and closed. Resolve refused product, over, short and damaged (OS&D) orders. Other duties as requested.
Job Requirements
2+ years customer service and/or transportation experience; or equivalent combination of education and experience. Computer literacy: Microsoft Office and AS/400 experience preferred. Accurate typing and data entry skills. Excellent communication skills. Strong problem solving skills. Ability to work in a fast paced environment. Ability to handle multiple tasks at the same time. Flexibility and initiative.
Experience working with challenging customers.
Related Keywords:transportation, customer service, logistics
Company Overview


AmeriCold Logistics is the largest provider of refrigerated warehouses in the U.S. Located in 38 states, and headquartered in Atlanta, Georgia, we have over 6000 associates in over 100 warehouse locations. A wide variety of employment opportunities may be available -- from warehouse positions to accounting, engineering, transportation, and technical positions. AmeriCold's values include integrity, teamwork, accountability, and excellence. Our mission is to provide our customers superior innovative supply chain solutions using a balance of people, processes, and technology. We seek top talent to help us meet our vision of being recognized by our business partners as a leader in creating value through superior innovative logistics solutions and services.