Trading Floor Specialist - Technical Support

Susquehanna International Group, LLP (SIG) is a global multi-strategy trading and investment firm headquartered in Suburban Philadelphia. Our team of approximately 1,500 employees spans the globe, including offices in Bala Cynwyd, Boston, Chicago, New York, Philadelphia, San Francisco, Stamford, and internationally in Dublin, Sydney, and Shanghai.Our growth is unprecedented, yet we maintain the small-firm culture that has been the hallmark of our organization since its inception in 1987. In order to ensure that we remain one of the leading participants in world markets, we aggressively recruit talented, team-oriented and entrepreneurial candidates from diverse backgrounds. This philosophy has led some of the smartest, most competitive and creative people to join our firm, making us a market leader and fueling our continued expansion.Once onboard, our employees have a multitude of professional development opportunities available to them. From formal training programs led by our Education Department to Colleague to Colleague mentoring, our employees are able to maximize the training opportunities within our firm to define the career paths that best suit their personal and professional needs. If you are looking to join an organization whose dynamic infrastructure and advanced technology challenge the mind and encourage teamwork, look no further. Additional information can be found on our website, sig.com.Job DescriptionSIG is opening the door to an exciting career in the financial trading industry. This role offers exposure to SIG's operations on various exchange floors as well as the office environment. Working in a dynamic team of experienced professionals this individual will provide hands-on support to a user base comprised of Traders, Associates and office personnel. This role will include aspects of networking, telecommunications, hardware and application support, and data center monitoring. Additional responsibilities will include, but not be limited to, ordering, configuring and installing hardware and software and prioritizing assignments. The qualified candidate will be exposed to many products and proprietary applications and will be provided with adequate training and resources to be successful in the role. If this sounds like the right opportunity to enhance your career we want to hear from you.
REQUIREMENTS
2 - 3 years of demonstrated progressive technical support experience requiredPC and laptop hardware installation experience and a working knowledge of MS Office and Windows XPExperience with or a willingness to learn Market Data service platforms such as Bloomberg, Reuters, and MicroHedgeTheoretical knowledge of networking and telecommunicationsExcellent interpersonal and customer service skillsDemonstrated project management skills along with proven success working with the business a must.Bachelors degree strongly preferredAbility to work well and troubleshoot quickly in a fast-paced, time-critical environmentA proven team-player with exceptional communication skills and strong orientation to team building and mentoringSalary/BenefitsAt SIG, our employees are our most valued assets. In order to ensure that we remain an employer of choice, we offer a superior compensation package that includes a base salary, commensurate with experience, as well as an annual performance bonus. Unlike many similar firms, our bonuses have been paid out every year since we began operations.In compliment with our compensation package, we offer a variety of competitive benefit programs that demonstrate our commitment to our dynamic workforce. These programs have been designed to provide protection and peace of mind for our employees and their families. A brief summary of our benefits include the following: Considerable Paid Time Off
Medical, dental, vision and prescription coverage
Company paid short-term disability, long-term disability and life insurance coverage
Tax savings plans such as Flexible Spending Accounts, 529 College Savings Plan, 401(k) with company match and Commuter Transit Benefits
Tuition Reimbursement
Generous Relocation Assistance (on a per case basis)
Free breakfast and lunch catered daily
Free on-site fitness center
Casual Attire
Free on-site parking