Senior Specialist Process

Ernst & Young, a global leader in professional services, is committed to restoring the public’s trust in professional services firms and in the quality of financial reporting. Our 107,000 people in 140 countries pursue the highest levels of integrity, quality, and professionalism in providing a range of sophisticated services centered on auditing, accounting, tax, and transactions. We strive to help all of our people achieve both their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized by organizations such as Fortune, Working Mother, and Training magazine, Ernst & Young continually strives to be a great place to work.
Job Description:
The Senior Specialist Process will lead, organize, direct and coordinate professional, formalized process design, process implementation, process improvement and process compliance activities as applies to medium to large-scale technology operations. This professional draws on business acumen, process and statistical quality control proficiency to team with employees, clients, IT professional, consultants and senior management in the delivery of documented, accepted, efficient, customer focused, work group improvements.
Responsibilities
Manage the continual upgrading of procedures and equipment to maintain currency with technological progress, economic change, and business needs.Manage the training and development of staff members to develop their skills and maintain state-of-the-art knowledge in their area of responsibility.Prepare the annual budget and manage expenditures in order to operate within approved budget guidelines.Directly and indirectly supervise staff members in the development, implementation, and support of applications to meet the client's business requirements.Recommend the selection of and be responsible for the performance management of staff members.Utilize deployment management methodologies for solution delivery to the customer; develop and manage I&TS technology project(s) requirements; and manage own work schedule to ensure that ongoing and mission-critical deliverables are met.Facilitate the problem resolution and escalation process so that project schedules and methodologies are not adversely impacted.Meet regularly with technology management at all levels to coordinate activities among groups, and to ensure project success.Identify, develop, and document Project Lifecycle phases, events, milestones, and tasks for each project and project group.Ensure adherence to appropriate deployment methodology for all technology deployment projects.Implement solutions in conformance to Statement of Work (SOW), and ensure that supporting Service Level Agreements (SLA's) are in accordance with ongoing customer support requirements.Work with the National Help Desk and other support organizations to ensure accurate and useful communications are delivered as required.Meet regularly with, and advise/collaborate with client business area representatives on technology solutions and programs.Ernst & Young LLP, an equal opportunity employer, values the diversity of our work force and the knowledge of our people.
REQUIREMENTS
Qualifications: The incumbent of this position must have:Education:
a Bachelor's degree in a related discipline, or equivalent work experience
advanced training in multiple technology areas
advanced training in process and quality management
Experience:
approximately 8-10 years of experience in project management, telecommunications, and/or technology deploymentSkills:
excellent management, interpersonal, communication, and organizational skills
sound research and analytical skills
the ability to work and team effectively with clients and other management personnel
proficiency in MS Office Suite and Lotus Notes applications, and MS Project 95/98