Production Support Manager

“In a relatively short period of time, Citigroup has become one of the industry's most powerful platforms for financial products and services. A key factor in this success has been our ability to attract some of the most talented people in any industry.
There's a wide range of opportunity here, both in our leading brand-name companies such as Citibank, Citi Cards, CitiFinancial, Primerica, Smith Barney, and Banamex, and as well as our businesses that carry the Citigroup name, such as our Global Corporate & Investment Banking Group, Global Wealth Management, and Private Bank.
Working at Citigroup gives employees the chance to create an exciting and wide-ranging career in one of the world's leading organizations. Our belief in employee ownership offers a unique experience in entrepreneurialism on a global scale, and an unparalleled geographic footprint enables our employees to work with and learn from a diverse group of colleagues whose insight, integrity, and commitment set the standard for success in our industry.
Citigroup is an Equal Opportunity Employer M/F/D/V.”
Responsible for supporting and maintaining the production environments of FastFinance as a Problem Manager and Release Manager to resolve production related issues. He/She makes sure the production environments are functioning and in turn collects, labels, and organizes software release of production resolutions and submits them to the Change management group.



Manages at team of Production Support Analysts.



Manages the problem ticket queue.



Manages the customer relationships with the business, operations, Product management.
REQUIREMENTS


Technical:

Oracle SQL, PLSQL, Designer, Reports, 9iAS, 10g.



HTML, Javascript, Java.



Experience:

3-5 years in a production support role.

2-3 years managing a staff.