Mort Loan Serv ARM Spec

DUTIES/RESPONSIBILITIES

Obtain and load indices for all Construction Loans on a daily, weekly, and m onthly basis as applicable.
Monitor all Construction loan adjustments on a daily basis.
Reconcile loan reports to Monthly Billing Statements generated for Construction loans in default.
Review various CLCS Reports for all applied and exception Construction loans in default.
Perform all corrections and maintenance to Construction Loans on the system.
Perform a monthly Audit on a sample of Construction loans including New Loan Set Up and interest adjustments.
Review and maintain all CLCS Construction Loan and Payment Change Schedule Maintenance Reports.
Research all Construction Loan inquiries and correct any problem accounts.
Report all statistics regarding Construction loan adjustments to the Special Loans Manager.
Prepare all required documentation and information for internal and external audits.
Review and audit new acquisitions of Construction loans.
Maintain CLCS data and Payment Schedule systems to reflect any change in loan information.
Answer incoming telephone calls from the Customer Service Overflow Queue.
Communicate effectively when responding to all verbal and written borrower inquiries. All written correspondence must be answered in writing within 10 days of receipt of a letter. The manager must review all responses.
Meet directly with customers to discuss their loans.
Train and assist Customer Service Representatives in all Construction Loan processes.
Complete all tasks as assigned within 5 days of receipt.
Document online all system maintenance and customer inquiries.
Review and prepare mortgage payments for posting.
Review the suspense account daily.
Participate in special projects as requested from the special Loans Manager.
Report status of workload on a weekly basis to the Special Loan Manager.
Prepare monthly reports for all responsibilities within 3 days of month end & submit to the Manager for review.REQUIREMENTS:

Effective verbal and written communication skills.
Ability to work on a LAN Workstation for the entire working day.
Ability to perform complex financial calculations.
Ability to work with word processing and spreadsheet software, i.e Word, Excel.
Ability to identify research and correct problems.
Possess 2 years Mortgage Banking experience.
High school diploma.
College degree with a finance/accounting concentration preferred.
REQUIREMENTS
See Above / gj-hh