Global Services Lean KPO Leader

Business Unit: GE HealthcareFunction: QualityResponsibilities: Provide leadership for the Global Healthcare Services Lean initiative, driving a Lean service culture throughout the entire organization, using transactional Lean concepts and principles to change the customer experience and drive organic growth. Initiate sustainable process improvements to exceed customer expectations while driving continuous process improvement throughout the transactional delivery system. Value stream map the service workflow and develop individual projects along with the Value Stream Management team to drive productivity, reduce parts inventory, improve Net Promoter Score, quality, and safety. Facilitate the Lean Service Showcase through organizational communication and action oriented lean training to drive the culture change through the 6000 person distributed workforce. Implement continuous transactional quality improvement through the incorporation of customer requirements in all projects. Deliverables include ongoing measured transformation of our service infrastructure, remote service technology implementation, Lean principle translation through our consulting business and leadership for cultural adoption within the $4B Global Healthcare Services business.~HJ~
REQUIREMENTS
Qualifications: - Bachelor's degree
Black Belt or equivalent process skills
In-depth understanding of Lean concepts and principlesDesired: - Demonstrated the ability to make decisions effectively and create focus
A leader who has the vision and courage to pursue big ideas, encourage smart experimentation, and bring innovation to market.
Proven ability to communicate complex matters in a simple, understandable format
Strong critical thinking/problem solving skills
Proven ability to simplify strategy into simple actions
Masters Degree
Working knowledge of Toyota Production System: JIT, Jidoka, & Heijunka
Hands on training in Japan with TPS tools & methodologies
Experience implementing Lean thinking in transactional and business processes using Value Stream Mapping, Poke-Yoke and Kanban
Experience building, empowering and leading talented cross functional teams
Strong Program Management and communication skills
Ability to build and promote organizational change management initiativesGeneral: GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if you are contacted by GE regarding a position of employment, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact.