Dept. of Ed. Assistant Collection Manager

Dept. of Ed. Assistant Collection ManagerAre you a self-motivated professional with solid collections experience and sound business judgment?
Are you seeking an opportunity to lead, train and motivate a team of collection customer service reps?
Are you interested in joining a fast-growing national financial services company?
If you said "YES" then we'd like to hear from you!
About us:We are Collecto Inc. (dba Collection Company of America) and we're seeking positive, professional employees with a strong work ethic and desire to succeed! We are a growing, dynamic, 14-year-old company with 6 U.S. branches, 500 employees, Inc. 500 status, and an international presence. We are committed to high standards and high performance for our clients, and a high level of opportunity for our staff.Department of Education Assistant Collection Manager
The job:The U.S. Department of Education Assistant Collection Manager is responsible for the leadership, motivation and retention of a team of unit managers and collectors. This candidate will report directly to the Contract Regional Collection Manager and will be part of one of the most sought after debt collection contracts in the nation and one of the largest contracts in the Corporation. They will assist in strategy development designed to obtain office goals, manage and develop unit managers, train collection staff in proper collection procedures and techniques, provide coaching and feedback, and attain group and assigned client collection objectives.
Responsibilities: Manage and lead a team of up to 50 collectors and 5 unit managers.
Train and develop unit managers on leadership skills, contract knowledgeand compliance, and collection techniques.
Implement and manage the collection strategies that have been developed to achieve higher competitive performance.
Handle escalated calls from borrowers to ensure resolution and compliance. Monitor team productivity.
Track unit and collector performance.
Work closely with Regional Collection Manager on ways to improve contract strategy and results. Ensure FDCPA and contract compliance. General management responsibilities.
REQUIREMENTS
Qualifications and Requirements: 3rd party collection experience.
Bachelor's degree preferred or equivalent general business experience. Two to five year's experience as a call center manager or a collections manager. Strong analytical, time management, organizational and conflict resolution skills. Ability to work under goal-related pressure and be self-directed with good business judgment. Proven track record demonstrating ability to motive a team. Professional conduct and appearance. Flexibility with work schedule. FACS system and MS Excel knowledge a plus.
Benefits:
In return for your hard work and dedication, we offer a competitive salary, a rewarding bonus plan, excellent benefits, a positive working environment, and an enormous opportunity for advancement.To Apply:
For more information and to respond to this opportunity, please go to: http://www.MyChoiceEngine.com/Role/23453EOE