Conversion Manager I

Employment Type: Regular Full/Part Time: Full Time Division: Processing Solutions Location: FIFTH THIRD CENTER, CINCINNATI, OHGENERAL FUNCTION:
Acts independently to manage highly complex sales support duties focusing around conversions in the FI product area.ESSENTIAL DUTIES & RESPONSIBILITIES:
Successfully complete (in a primary leadership role) multiple conversions as required by the specific team/role, defined by the FI Conversions Manager, and reviewed periodically. Duties include, but are not limited to, completion of customer correspondence and conversion schedules, completion of required paperwork, and completion of other require conversion tasks as necessary.

Escalates appropriate conversion-related issues to next level of management.

Performs on-site conversion support as required including: activation of any hardware devices (e.g., ATM/POS/CRT), assists in the receipt and analysis of reports, and the reconciliation and balancing process.

Develops project schedules, target dates, and timelines associated with all conversion activities in conjunction with customer and Technology Specialists.

Coordinates necessary IT development with Technology Specialists.

Performs post-conversion analysis, problem determination and resolution, and other customer support and consulting as required.

Conducts gap analysis with products services offered and truly required by customer and refers additional sales opportunities back to the appropriate salesperson.

Conducts customer training including Basic FI Training and advanced seminars, provides suggestions for improvement of same.

Assists with new national/regional network reconciliation and establishment or procedures for same.

Contributes to the writing and maintenance of applicable product conversion definition and customer documentation as required.

Completes initial FTPS Conversion Manager training program.

Performs rotations through various departments of Fifth Third to become familiar with operations and procedures in each department.

Performs additional responsibilities as assigned.SUPERVISORY RESPONSIBILITIES:
None
Job RequirementsMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Work requires four-year college degree with a cumulative grade point average of
3.75 or above or equivalent work experience. Experience with Microsoft office products, such as Word, Excel, PowerPoint and Outlook is necessary.
E.O.E., M/F/D/V