Claims Operations Manager III - Delta

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CLAIM YOUR FUTURE AS A GREAT PERFORMER!


Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been recently voted the Best TPA in America and the first and only Third Party Administrator to receive the coveted Employer of Choice® designation. Come be a part of our team and "Claim Your Future."

PRIMARY PURPOSE: To be responsible for the technical and operational functions within assigned offices with 75 or more full-time colleagues including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of a company office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned offices.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Responsible for overall operations management for all locations/offices within an area. Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements. Establishes business plan with goals and objectives for the area and locations/offices. Monitors management reports relating to the area/office performance. Assists with the coordination of sales and client service efforts. Maintains a quality assurance program to support the Total Performance Management initiative and the consistent delivery of quality claims service. Travels as required.
SUPERVISORY RESPONSIBILITIES:
Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Provides support, guidance, leadership and motivation to promote maximum performance.
REQUIREMENTS
Education & Licensing:
Baccalaureate degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.


Experience: Eight (8) years claims management experience including five (5) years supervisory experience required.



Skills & Knowledge:
Strong technical claims knowledge Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Leadership/management/motivational skills Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment

Sedgwick CMS is an Equal Opportunity Employer