facilities services manager

Job Summary and Mission

This job contributes to Starbucks success by managing facilities service, maintenance repairs and service levels from regional vendors at retail stores. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.Supports the implementation of company programs to ensure the success of the Company.Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
Plans and manages business unit/department processes and practices to ensure that programs are aligned with company business goals and objectives.Prepares, communicates and educates client groups and team on changes in policies and practices within the organization.Business Requirements - Providing functional expertise and executing functional responsibilities:
Coordinates vendor training initiatives and performance feedback.Interfaces with Landlord and Government departments to adhere to lease standards and code policies.Manages capital projects, equipment replacement, minor retrofit and enhancement, and other initiatives. Reviews bids and executes capital projects to completion.Manages new store turnover processes and service warranty contracts. Monitors equipment performance and evaluates service warranty issues for capital equipment. Manages equipment inventories and asset tracking.Manages regional vendors for facilities repair and maintenance. Prepares requests for proposal from regional vendors for preventive maintenance contracts. Troubleshoots specific technical issues for the vendors.Manages repair and maintenance and capital budgets. Assists in the forecasting, scoping and execution of budgets. Tracks and analyzes budgets and makes recommendations for action. Provides reports to operations management on status of respective capital projects.Manages the retail equipment service program. Establishes service levels for stores, equipment technicians, contractors and vendors. Coordinates equipment technicians' schedule and monitors day-to-day performance.Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
Challenges and inspires partners to achieve business results.Conducts and ensures the completion of performance reviews.Ensures partners adhere to legal and operational compliance requirements.Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results.
REQUIREMENTS
Summary of Experience

Construction or related mechanical trade, with experience managing service and maintenance vendors (3 years)Expense budget accountability (2 years)Management of 2 or more technical service partners (2 years)Retail or restaurant chain operations (2 years)Managing computerized maintenance database (1 year)Project management and preventative maintenance programs (1 year)
Required Knowledge, Skills and Abilities
Ability to communicate clearly and concisely, both orally and in writingNegotiation skillsAbility to administer contractsKnowledge of general constructionKnowledge of electrical, plumbing and mechanicalIntermediate knowledge of Microsoft Office Suite applications, particularly Excel and OutlookBasic knowledge of database queries and analysis
Education
Current valid driver's license