SUPERVISOR OF HOUSEKEEPING-1555

A Fresh Approach To Great Results.

Compass Group, The Americas Division is the nation's largest contract
foodservice and hospitality provider, with over 152,000 associates
throughout the United States, Latin America, and Canada and revenues
of $6 billion. Our vision for success is a powerful one – to continue
to rise above the competition in every aspect of our business – from
leading-edge technology, to purchasing, to foodservice, to catering
and vending. That kind of commitment commands only the best, and it's
our great people providing great service that generates our great
results. In turn, it's important to us that our talented employees be
given the proper resources to achieve their fullest potential. Play a
key role in our future success.



Crothall Services Group provides facilities management services to
over 500 hospitals, colleges, schools, and businesses throughout the
US and Canada. Formed in 1991, annual sales exceed $600 million.
In our Environmental Services/Housekeeping Division, our on-site
managers train and direct hourly cleaning staff and administer our
programs (many are software based). Our objective is to reaise
cleaning standards and lower costs, promoting high customer
satisfaction and retention. Our people are our most important
asset. Building their skills and careers means that we can betters
support our customers and meet the challenge of future growth. Come
with energy and passion, and we'll teach you the business. Grow with
us.



Job Description



Provides direct leadership and guidance to staff to ensure that high
level of cleanliness, quality, and service is achieved and maintained.
Assist with JCAHO compliance.



Job Responsibilities:



Maintain a high level of cleanliness in assigned areas.
Participate in staff selection process. Interview candidates
as needed. Schedule days off, holidays, and vacations,
ensuring that facility's needs are met in accordance with
hours and position control.
Assign personnel to established work areas or project duties.
Plan and coordinate project work to ensure that proper
frequencies are maintained.
Ensure that staff receive proper orientation, initial
training, and ongoing education.
Ensure duty lists are revised and current at all times.
Review duty lists with regular and relief associates
periodically.
Ensure that proper supply control guidelines are followed and
staff is trained in the use of all chemicals.
Proactive approach to identifying and correcting facility
quality assurance concerns. Timely follow-up is required.
Attend and participate in departmental staff meetings on a
scheduled basis. Attend ongoing staff development and
training courses as offered by company and facility.
Provide and monitor individual guidance and motivation to
associates to enable each one to perform to his/her fullest
potential.
Discipline associates when necessary according to progressive
disciplinary guidelines.
Monitor associates' attendance and take proactive action when
patterns of absenteeism are observed.
Keep records and appropriate log books current and maintain
all necessary documentation. Monitor service binders in
assigned areas on a daily basis taking appropriate action to
client concerns/comments.
Participate in facility Quality Assurance Program as required.
Ensure high quality percentage of clean is maintained in
areas of assignment. Perform Quality Assurance Inspections as
assigned.
Assign equipment to staff. Monitor daily equipment use,
cleaning and maintenance.
Ensure that all equipment is clean and professional in
appearance at all times.
Prepare associate disciplinary and variance reports and
conduct follow-up investigation as needed, reporting findings
to appropriate assistant director.
Prepare disciplinary action notices and conduct follow-up as
required. Conduct disciplinary meetings with associates with
guidance from appropriate assistant director.
Respond to concerns and requests with a sense of urgency and
take necessary corrective action including timely follow-up.
Participate in associate performance evaluations and make
recommendations as needed. Conducts associate performance
evaluations with guidance and approval from appropriate
assistant director.
Participate in department safety and maintain a safe work
environment at all times.
Report all unsafe equipment and acts to appropriate assistant
director.
Assure that the integrity of security at the facility is
maintained at all times.
Handle special requests or projects and perform other duties
as assigned.
Assist housekeepers on an as needed basis.
Ensure Housekeeping office, storage, and closets are clean,
organized, well maintained, and professional in appearance at
all times.

Job Requirements:



High school diploma required. College degree or equivalent
work experience preferred
One to two years as supervisor in housekeeping or
service-related field with high customer/client contact
required. Working knowledge of all housekeeping practices and
procedures.
Strong work ethic, intense drive, and initiative for quality
and customer service.
Excellent written and oral communication skills.
Excellent listening and empathy skills.
Excellent problem-solving skills both one-on-one and in group
situations.
Ability to utilize a participative approach to managing staff.

Ability to function appropriate under stressful conditions.
Good stress management skills required.
Understanding of budgeting processes and awareness of profit
and loss concepts.
Excellent administrative and organizational skills and an
ability to priority.
Will be exposed to chemicals on a constant basis requiring
special clothing or safety equipment.

Great People. Great Service. Great Results.
At Compass Group, The Americas Division, our superior balance of
efficiency and quality attract the highest caliber level of service
our clients deserve. We retain the finest workers with a highly
competitive compensation and comprehensive benefits plan. If you're
looking for a career where you set the standard for personal
advancement, then Compass Group, The Americas Division is for you!
Working together, we will continue to experience success as the
industry's best.



Achieving leadership in the foodservice industry

Compass Group, The Americas Division is a diversity growth-oriented
organization. Our goal is to improve the quality of work life by
using fair and consistent treatment and providing equal growth
opportunities for ALL associates. EOE & AA Employer M/F/D/V
REQUIREMENTS
skills: at least one year of housekeeping management experience