EXECUTIVE HOUSEKEEPER

GENERAL PURPOSESupervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Position supervises daily operation in maintaining the maintenance/sanitation of the guest rooms, public areas and pool/health club. Supervuses the laundry operations. Recommends and implements procedural changes. Monitors inventories and expenses.
ESSENTIAL DUTIES/RESPONSIBILITIES
Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company asset
REQUIREMENTS
Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
Travel - limited occasional travel locally to seminars.
JOB QUALIFICATIONS
Requires thorough knowledge of the Housekeeping field.
Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
Requires supervision/management skills.
Ability to compile facts and figures.
Ability to communicate information and hotel services to management and guests. Second language may be required.
One to two years of post high school education.
Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).
Sage Hospitality Resources is one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - "To be recognized by our customers as the best in our business."
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.