Management Trainee - Rochester, MN

About Hertz Local Edition:


Hertz Local Edition (HLE) Car Rental is a new subsidiary of Hertz Rent-A-Car, the #1 Car Rental Company in the industry. Hertz is known for superior service and quality product. Hertz Local Edition is a move into the local market, concentrating in short term rental of automobiles for the insurance replacement market.

The new locations provide Hertz customers with a full range of rental vehicles including minivans, sport utility vehicles, as well as compact through full-size cars. The locations also offer pick-up and delivery service, Hertz #1 Club Gold counter service and vehicles equipped with Hertz’ in-car global positioning system, Never Lost. Hertz is positioned to meet all of our customers’ rental requirements, whether for business, pleasure or insurance replacement needs.

Job Description- Manager Trainees

Training and Development:
•Continuously develop and train on phone skills, sales techniques and customer service skills.
•Develop self to constantly and measurably improve performance numbers.

Customer Service:
•Assist with the phone and take reservations.
•Pick up the customer or deliver a vehicle to them at a specified location in a timely fashion.
•Present rental agreement by clearly explaining policies, procedures and parameters of each transaction to the renter.
•Maintain good communication skills, friendly personality, professional appearance and positive attitude in every interaction with the customers all of the time.
•Maintain vehicle cleanliness when required to meet the customer’s needs, including performing car washes.
•Perform vehicle inspections at the time of delivery and return to verify cleanliness and fuel levels.


Sales/Marketing
•Further the branch’s growth and profitability through capturing reservations, qualifying the reservation and utilizing the rental qualification guidelines and rate quotes in accordance with the rate menu.
•Present ancillary products to the renter by clearly explaining the features and benefits of all optional products.
•Make contacts with the referral source, work to further the company’s growth through our local marketing efforts.

Management:
•Learn how to operate a Branch through hands on development of skills in order to be considered for future advancement.
•Takes initiative for self-development.

Administrative:
•Perform vehicle inspections at the time of delivery and return to verify fuel levels and check for damages.
•Complete contracts completely.
•Help Assistant Branch Manager/Branch Manager with billing issues and processes rental payments from the renters and businesses

Qualifications:
Qualified candidates should have a college degree (BA/BS), prior customer service and sales experience, and an outgoing, friendly personality.


Career Opportunities:

Manager Trainees

Are you highly motivated, outgoing individuals with competitive spirits?
Possess a college degree?
Have a drive to succeed?
Can demonstrate the management qualities that we’re looking for?
If so, isn’t it time to stop following us around?
Don’t be denied a great career opportunity.
Let us put you into the driver’s seat at Hertz Local Edition….
REQUIREMENTS
College degree required