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Job Title: Desktop Administrator
Reporting: Reports to the Chief Operating Officer (COO) or designee. Receives day-to-day coordination from Systems Administrator
Job Summary: Responsible for maintenance, and support of desktop computer hardware and software.
Skills/ Experience Educational Requirements
•Experience with desktop hardware and software
•1-2 years of desktop administration experience
•AS/BS in IT related field recommended
Roles & Responsibilities
•Monitor helpdesk mailbox
•Provide hardware support of Dell PC’s and Laptops
•Provide software support for Microsoft, Adobe, Macromedia and Computer Associates products
oContact hardware/software vendors for additional support
•Set up new users
oConfigure user desktop environment
oProvide user orientation to internal IT resources
•Install, Maintain and Deploy desktop applications
•Maintain antivirus system
•Maintain hardware and software updates
•Perform Remote Troubleshooting
•Maintain Hardware/Software Inventory
Performance Measures
•Timeliness, accuracy and quality of work
•Feedback from staff
•Reliability of desktop infrastructure
Inter-Relationships: Works with entire staff to provide support. Works with Systems Administrator to determine desktop maintenance requirements. Works with COO for strategy and overall management of infrastructure.



Job Title: Graphic Artist II
Reporting: Reports to a project manager for direct supervision on a project. Reports to the Program Manager for day-to-day supervision and career development.
Job Summary: Conceptualizes and produces graphic sketches, designs, animation, and copy layouts for multimedia and print content. Determines size and arrangement of illustrative material and copy, selects style and size of type, and arranges layout based upon available space, knowledge of layout principles, and visual design principles. May require a bachelor's degree or its equivalent with at least 3 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures of visual communications. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to the production manager. A certain degree of creativity and latitude is required.
Skills/ Experience Educational Requirements
•BFA in Art or equivalent
•1-3 years experience
•Ability to work as a member of a production team.
•Ability to work on multiple projects simultaneously
•Experience with the latest graphics software packages (2/3-D, Flash animations etc.)
Roles & Responsibilities
•Works as a member of a project team.
•Contributes significantly to the organization by sharing knowledge and experience and teams
•Advises team members of graphical issues/concerns for a variety of delivery methods (paper, CBT, WBT, DVD, video)
•Provides technical expertise support across several projects simultaneously.
•Works on a variety of assignments (projects and marketing) on an as-needed basis
Performance Measures
•Timeliness, accuracy and quality of project work
•Client feedback
•Responsiveness to both internal and external customers
•Project
•Ability to perform effectively on a wide range of projects
•Ability to go beyond the call of duty to complete assignments
Inter-Relationships: Works closely with team leader and individual project managers, lead designers, programmers, and other project members.



Job Title: Instructional System Designer (ISD) II - Mid Grade
Reporting: Reports to a program manager (PM) for direct supervision on a project. Reports to an assigned PM for day-to-day supervision and career development.
Job Summary: Develops training solutions using the ISD methodology. Conducts analysis: Needs Analysis, Job/Task Analysis and Front-end Analysis. Develops design plans for paper, IVT, Video, CBT and WBT that includes developing learning objectives, determining functionality & navigation strategies, documenting minimum technical specifications (user & client), determine learning strategies and content flow, determine testing/evaluation requirements & interactivity, and plans the CMI functionality. Develops instructor and student guides, scripts, storyboards to include content and theme, defines all media elements (graphics, animations, video, audio) and explains programming requirements. Writes narration scripts and plan music/sound effects. Confers with client SMEs.
Skills/Experience Educational Requirements
•MA/ME or in Adult Learning Theory or Instructional Technology or Education equivalent
•Minimum of 4 years of experience designing Paper, IVT, Video CBT/WBT training projects
•Working on gaining knowledge of Authorware, HTML, Dreamweaver, Flash and other software packages
•Ability to work with little to no supervision
•Excellent writing skills
•Excellent communication skills
•Working on developing leadership and organizational skills
•Working on gaining an understanding of various government contracts
•Begins to understand scope
•Ability to travel
•Ability to obtain security clearances
Roles & Responsibilities
•Creates Design Plan for training projects (Paper, CBT, WBT, Video, DVD)
•Develops concepts/themes and instructional strategies for projects.
•Creates reports, design plans and storyboards within timeframe given with little or no supervision
•Interacts with customer SME without supervision
•Advise Task Lead or Project Manager of scope issues
•Coordinates with graphics and programmers in developing Paper, IVT, Video, CBT/WBT projects
•Works on a variety of assignments on an as-needed basis
•Can conduct every facet of the ISD process with little supervision and guidance
Performance Measures
•Timeliness, accuracy and quality of assigned project work (85-95% accuracy expected in all deliverables such as: Analysis Reports, Design Plans, Storyboards and final Multimedia products)
•Adherence to ISD principals and instructional theories for multimedia in accordance with the contract
•Ability to perform effectively on a wide range of projects including Paper, IVT, CBT, WBT, Video, and DVD.
•Ability to grasp a wide range of content areas
Inter-Relationships
•Works closely with individual project managers, technical leads (Design Coach), other designers, programmers, graphic artists and other project team members. May work with Program Managers on a bakeoff and/or proposal effort.




Job Title: Technical Writer II
Reporting: Reports to a project manager for direct supervision on a project. Reports to the Multimedia Program Manager (Department Manager) for day-to-day supervision and career development.
Job Summary: Develops storyboards to include content and theme, defines all media elements (graphics, animations, video, audio) and explains programming requirements. Writes narration scripts and use of audio/sound or music effects. Coordinates the content, graphical and programming efforts on projects. Responsible for the performance and completion of assigned projects to schedule. Ensures quality and timeliness of product development and delivery. Coordinates team member’s efforts.
Skills/ Experience Educational Requirements
•Bachelor’s degree plus 1-3 years of writing experience in a corporate, educational, or journalistic capacity
•Knowledge of a variety of software packages to include but not limited to Microsoft Office Suite
•Excellent oral and written communication skills
•Ability to manage a variety of tasks
•Good organizational skills
•Proven leadership skills
•Stays abreast of technology. (attends workshops/conferences and reads education & technology trade publications)
Roles & Responsibilities
•Interacts with client on all matters pertaining to the Task
•Creates reports, design plans and storyboards within timeframe given with no supervision
•Responsible for the quality of training products and services
•Assists in the design and development of strategies and content
•Keeps Project Manager informed of potential/actual issues, concerns or problems that may impact the schedule, costs or quality of products and services
Performance Measures
•Timeliness, accuracy and quality of project work (Delivered products should average 90 – 95% accuracy rate)
•Ability to perform effectively on a wide range (CBT, WBT, Video, classroom based) of projects
•Ability to complete assigned tasks with scheduled timeframe
Inter-Relationships: Works closely with project managers and project team members. Interfaces with client, SMEs and sub-contractors.
REQUIREMENTS
BS, BA or Associates Degree Required