Customer Care Representative

Headquartered in Englewood, CO, EchoStar (Dish Network) has been ranked by the Rocky Mountain News as Colorado's Best Company (2006); EchoStar aggressively recruits energetic, driven, intelligent people to meet the demands of our exciting industry and to help us reach our vision of changing the way the world communicates. To add to our team of talented people, we are currently seeking Customer Care Representatives within our Customer Service Department. SUMMARYAnswers inbound sales and customer service calls relating to entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Provide quality customer service through one-call resolution and establishing long-term customer relations.
Accurately respond to questions regarding billing and payments.
Sell multiple entertainment products and services as well as hardware systems and accessories.
Assist customers with technical questions regarding installation, trouble shooting, and hardware operation.
Assist customer billing by accepting payments via credit card.
Assist Operations Department to determine call types to provide a higher level of customer service.
Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.




job Requirements


QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or three months related experience and/or training;
one (1) plus years of experience in customer service; or equivalent combination of education and experiense.SKILLS

Ability to read and interpret documents such as safety rules, operating/maintenance/procedure instructions.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Able to type 20 words per minute and be proficient with Windows 95 or higher.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.CERTIFICATES, LICENSES, REGISTRATIONSNone.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in/near normal office environment.EchoStar (Dish Network) benefits are:

FREE satellite TV system and programming
Medical, dental, and vision insurance
Flexible spending options and employee assistance plan
401(k) and employee stock purchase plan
Tuition reimbursement
Employee referral program
Training opportunities
Opportunity for a level of responsibility that could take years to reach in other companies