Windows Server and AD Network Engineer

Provide support, administration, and maintenance for projects involving infrastructure running the Windows Server operating system in a global enterprise environment, with special emphasis on delivery of enterprise-class Active Directory (AD) services. Independently maintain and support the server and directory utilities and applications required to operate the enterprise infrastructure: administer, troubleshoot and support complex AD & Windows applications and tools; participate in or lead implementation projects; and interact with vendors and other business and IS areas throughout. Provide 24*7 on call support of the environment on a team rotation basis.


Responsibilities

Serve as project lead and/or member for the administering, programming, and implementation of major IS infrastructure changes, installations or upgrades, with emphasis on server delivery (build) and AD services. Independently manage and troubleshoot multiple AD Forests of virtually any size. Provide Tier 2 and Tier 3 support for Windows O/S, AD and infrastructure services. Identify process, standards and tool improvements that continually drive to improve stability, reduce costs and support needs. Maintain and design advanced scripts for AD management and automation. Collaborate with client, server and other internal/external teams to identify support and technology advancements. Train and mentor team members using advanced product knowledge. Provide clear, concise, and customized documentation that is appropriate for both technical and non-technical audiences. Plan, install, and configure directory services, domains and the underlying network services required to support resource location, discovery and access.



Apply solid problem-solving techniques consistent with an advanced knowledge of technical and operational issues involving the Windows Server OS variants.
Communicate positively and effectively with multiple audiences, as demonstrated by an advanced understanding of tone, methods, audiences, organization and mechanics.
Gather and analyze business needs and requirements and investigate and recommend different solutions to meet needs.
Independently implement processes, seeking appropriate buy-in from affected stakeholders and audience.
Work closely with other systems architects and project managers to develop, plan and implement system enhancements and upgrades.
Interact with vendors for support and new implementations.
Produce technical documentation and seek and incorporate feedback where appropriate.
REQUIREMENTS
Education
Bachelor's degree or equivalent work experience

Work Experience
5 or more years Local Area Networking and/or File & Print Services
5 or more years supporting configuration of server operating systems
5 or more years Microsoft Active Directory management and deployment in an enterprise network
3 or more years project management experience

Technical/Functional Knowledge
Extensive knowledge of directory and identity management theory and its practical application in a Windows Server infrastructure
Advance knowledge of file system management, access control and directory organization
Proven writing/communication skills
Proven consulting skills
Proven project skills
Proven organizational skills
Extensive troubleshooting experience
Must be comfortable working with many different groups, inside and outside of IS, to help solve business problems

Additional Requirements
Available to participate in 24 x 7 support, off hours and occasional weekend work
required
Working knowledge of network protocols and topology
Windows server systems management and monitoring experience preferred
Programming skills in C++ or Visual Basic a plus
Experience working with product vendors and assessment consultants preferred

Competencies
Adaptability/Flexibility *
Appreciating and Valuing Differences
Coaching and Feedback
Communication Skills *
Continuous Improvement
Customer Focus *
Fiscal Responsibility
Organizational Perspective *
Planning and Project Management *
Problem Solving and Decision-Making *
Teamwork *
Technical, Industry, and Market Knowledge*

Critical competencies for the role.



Hewitt Associates is a global outsourcing and consulting firm delivering a complete range of human capital management services to companies, including HR & Benefits Outsourcing, Payroll, Health Management, Retirement & Financial Management, and Talent & Organization Consulting.

Our associates have been instrumental in developing innovative solutions that have helped our clients become some of the most successful companies in the world. Today, our client roster includes more than half of Fortune 500 companies and more than a third of Fortune Global 500 companies.