Technical Support Engineer

Compensation:
Not disclosed
APC, a Fortune 1000 company headquartered in Rhode Island, is
seeking individuals for its Technical Engineering Professional
Development Program. You begin your career as a Technical Support
Engineer promoting your way to variety of global opportunities in APC
products or services (Product Manager, Configuration Engineer,
Applications Engineer, Systems Engineer, Field Service Engineer, or
Network Integration Engineer) over 24-48 months. The initial role as a
TSE is located in Rhode Island on the Customer Solutions Team (CST),
responsible for understanding power solutions and how they are
integrated with our customer needs. The TSE will provide accurate
post-sales technical support via phone/web technologies for APC's
entire product line and will be required to interpret policies and make
business decisions to meet aggressive deadlines with minimal
supervision.




Main Responsibilities:
Assist potential customers with product selection and configuration
Interpret and resolve complex product questions Identify and route large business opportunities to sales teams for follow up and closure
Ensure every interaction creates the optimal customer experience
Required Skills / Qualifications:
Bachelor degree required: engineering / information technology preferred
Strong problem solving and a high level of technical aptitude
Excellent interpersonal and communication skills
Capable of making business decisions to serve company and customer needs
Ability to work in a dynamic, global environment
Flexibility to travel or relocate
Fluency in English required. Bilingual skills a plusThe
initial training and entry-level positions are located at our global
headquarters in West Kingston, RI. Career path promotions are available
throughout the United States and include international assignment
opportunities. REQUIREMENTS
Please see Job Description