Technical Analyst

Looking for a new career challenge? You're in the right place! If you're ready to seek new challenges and be a contributor in an organization that is an industry leader, why not join the many faces of Comcast? With an employee base of approximately 60,000 and a commitment to a diverse workplace, we offer opportunities in every region of the country. With positions from entry level to senior executive, in an array of areas including technical, creative, business and administrative, Comcast is the company that you're looking for.Become one of the many faces of Comcast today. Your new career may be only a few clicks away!
Monday - Friday from 8AM - 5PM
Location: Chelmsford or ManchesterThis position will provide in-depth analysis of difficult or systemic product issues for the LMC and Advanced Technical Support (ATS)teams. The primary objectives will be to gather data, using various technical tools and ticket information, and to analyze that data in order to provide the ultimate fix agents with the information they need to bring the issue to resolution. This analysis activity may require interaction with various business partners in order to understand processes that may contribute to product issues.
Gather technical information surrounding customer reported product troubles. 25%
Identify trends reported through customer care or technician reported troubles. 25%
Analyze the information and determine which business partners are able to bring the issue to resolution. 30%
Provide additional data as requested. 10%
Track the problem to resolution. 10%
Punctual, regular, and consistent attendance.Qualifications
Strong understanding of the Hybrid Fiber Coax (HFC) network architecture (4-6 years experience).
Strong understanding of IP Networking technologies (4-6 years experience). Strong technical understanding of how our telephone, data and video products work (4-6 years experience for each. Experience with running reports, trending and analysis (4-6 years experience. Strong PC application background. Technical back round in the cable industry, telecommunications, and/or IP networking, Microsoft Office suite skills, analytical skills, facilitative skills, strong organizational skills, strong oral and written communication skills, strong collaborative skillsBS degree in engineering, or Information Technology, or 4-6 years relevant experience. MSCE Microsoft certification preferred. Cisco Certified Network Administrator (CCNA) certification preferred.Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.To submit a resume for this position, please click on the "Apply Now" button. Please reference I-CAREERBUILDER.COM as the source through which you learned of this position.Job Requirements
Please see Job Description
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