Sr. Network Support Engineer

Visa, the payment brand and payment system you know and trust, and an organization that stands for the most secure, convenient, and reliable forms of payment that enable consumers to freely conduct commerce. Visa's people, partnerships, technology, and security standards help to create universal commerce — the ability to safely conduct transactions anytime, anywhere, anyway.

Visa is a place with a culture that welcomes and embraces diversity, innovation and execution, and upholds values that promotes success, high ethics and integrity, strong leadership, and opportunities for career development. Apart from the usual employer perks (an easy-to-access location just south of San Francisco International airport from San Francisco, the East Bay, and South Bay by BART/Caltrain or by car to our site at the foot of the San Mateo bridge / Hwy 92 and 101, competitive benefits including coverage for same/opposite sex domestic partners, an on site gym, cafeteria, etc.), working at Visa offers the opportunity to be part of a team that supports the everyday lives of hundreds of millions of consumers and our affiliated member financial institutions.

RESPONSIBILITIES:

Senior level 2 network support position. Perform advanced technical troubleshooting in an IP Network.
Strong TCP/IP background supporting IP and Host OSA connectivity.
Provide analysis and support, acting as an internal escalation for staff supporting vendors and other support groups to ensure proper resolution of problems.
Primary support on Commercial and Corporate Network Deployments.
Train staff on new technology enhancements to existing products while keeping up with industry changes.
Attend technical meetings for projects and service enhancements.
Coordinate with group members ensuring all documentation and procedures are kept current and accurate.
Position requires working weekends and holidays as necessary.

Secondary job responsibilities:

Troubleshoot and resolve or escalate internetworking problems in a timely manner, ensuring service levels are met. Perform proactive analysis and provide information regarding actual or potential problems. Provide timely and accurate status of all activities to appropriate team members and management as required. Maintain a working knowledge of standard Visa/Inovant configurations and support regional offices including VISA centers, OCE, OCC, OCW, as needed to resolve problems. Complete projects within milestones while working closely with other engineering groups. Manage multiple IP networks in an efficient and professional manner. Supports call volumes within the group.


REQUIREMENTS:

This position requires the capability of resolving complex technical problems and implementing resolutions based on standard practices, policies, procedures, and specifications.
5-7 years experience in a large complex WAN/LAN internetworking environment.
Advanced configuration management knowledge of CISCO routers and switches, Firewalls, and Network management tools; Netview, Ciscoworks, Visual Uptime, Sniffer, and Nethealth. Thorough understanding of associated internetworking protocols/topologies, TCP/IP, IPX, Ethernet, ATM, etc.
Routing protocols EIGRP, RIP, SRB, BGP, OSPF, DLSW, etc.
CCIE certification desired.





REF:CAAR158376
REQUIREMENTS
Please see description.