Senior Application Support Engineer/Installer

Company InformationProblem Solving Concepts, Inc. (ProSolv), an information management company based in Indianapolis, Indiana, is an industry-leading provider of medical image and information management software for echocardiography, cardiac catheterization, vascular, ECG and nuclear laboratories throughout the world. The company’s products are being used in leading medical institutions throughout the United States, Canada, Australia, Japan and Europe. ProSolv offers a competitive benefits package. Our benefit package includes: group health care insurance, including dental and vision, long term disability insurance, optional short-term disability insurance and life and accident insurance and a 401(k) plan. Salary requirements must be submitted for consideration.
ProSolv is an Equal Opportunity Employer encouraging diversity in the workplace.Job DescriptionThe qualified individual will primarily be responsible for implementation of the company’s software solution in a clinical setting. This would include applications-level training involving the communication of technical and clinical information to ensure that the customer may use the software with efficiency and skill in appropriate applications. Additional areas of responsibility will include pre-sales support and technical support to customers via telephone and on-site visits. The candidate would not only work closely with all departments within ProSolv, but also with multi-departmental project teams from major medical institutions. The position will be based at the company’s headquarters in Indianapolis, Indiana. 50% overnight travel will be required.
REQUIREMENTS
Job Requirements•Bachelor's degree in a computer science, technology field or related discipline
•5 years of successful experience in related field.•Exceptional communication and organizational skills.
•Thorough knowledge of Windows Server, networking, TCP/IP and FTP protocols, MS Access, SQL Server and Oracle. MCSE certification preferred.•Excellent analytical troubleshooting and configuration skills.
•Demonstrated ability handling internal IT concerns.•Demonstrated ability to train end users on application and workflow.
•Experience: In addition to the above, all ProSolv employees are expected to:
oPromote teamwork and cooperative effort
oHelp train and give guidance to other ProSolv employees.oProvide customers with the highest quality products and services.oUnderstand and apply appropriate quality improvement processes.oPromote the ProSolv standards of business conduct.