SERVICE ENGINEER I

Invensys Process Systems has an exciting position in their Webster, TX office!Job Summary
Provides technical support to customers and other service personnel in determining and solving software/hardware problems. Support includes consultation, diagnosis, problem verification, status reporting and resolution.
Coordinates software installations, upgrades and revisions. May perform maintenance and servicing of various products, on a limited basis.
Conducts performance analysis and tuning. Analyzes performance reports for assigned areas and/or products. Prioritizing solutions according to customer schedules and downtime costs. Reports performance trends/problems to management, recommending resolutions, if necessary. Implements corrective action, either directly or through other service personnel.
Develops tools for evaluating product performance or to improve the servicing function. Participates in the review of technical product documentation to ensure that consistent, accurate and appropriate information is provided, recommending corrections, additions or improvements, as required. May develop maintenance plans and schedules for assigned area. Participates in new/revised product development reviews to ensure proper serviceability in the product design.
Establishes and maintains procedures for the purpose of implementing revisions, retrofits and expansions in the field. Participates in development, revision, and implementation of service training plans and programs.
Prepares and conducts technical reports and presentations as needed.
May direct the activities of other service personnel.
Extensive travel.Education
Bachelor's Degree in engineering, computer science or related discipline.Experience
Typically requires 0-3 years of professional experience.Must have unrestricted work authorization to work in the United States.
REQUIREMENTS
See Above / gj-hh