Refinery Process Technical Support Engineer

Overview: Provides technical support for sales of refinery process additives. Reporting to the Sr. Technical Support Manager located in Sugar Land, TX USA. The primary area of expertise required is refinery antifoulants. Secondary areas are desalting aides and antifoams. Support will be for Baker Petrolite worldwide sales operations. 50% or more travel anticipated.Responsibilities:
Participate in technical team selling through direct customer interface via discussions and presentations. Make technical recommendations. Perform problem diagnostics and troubleshooting. Develop and administer customer and internal technical training. Assist with new product introduction through technical presentations, trial support, and data collection/analysis. Investigate unusual or unsatisfactory product performance to determine root cause and preventative action. Handle special projects, as assigned. Assist sales in identifying new product opportunities and development strategies. Interface with sales/sales management to support direction and strategies to best capture market opportunities and value. Promote and maintain good customer relations. This position involves safety sensitive or hazardous duty activities and therefore will be subject to random and annual drug & alcohol testing in accordance with the Company and customer policies. Performs other related duties as required.Posted: 7/16/2006
End Date: 10/31/2006
REQUIREMENTS
English fluency required. Strong oral and written communication skills. Direct customer interface experience in a sales, technical support, or customer service role very beneficial. Proficiency in use of personal computer and MS Windows and MS Office applications. Strong analytical, problem solving and troubleshooting skills