Field Support Engineer - Grand Rapids, MI

We are searching for Field Support Engineers to provide technical support for TomoTherapy customers, managing and resolving customer equipment issues as quickly as possible, either by phone or on site, to minimize disruptions to patient therapy.

This position may also involve providing support to customer-employed in-house service personnel. This individual will also communicate ideas, systemic problems, and user interface issues from the end-user to the TomoTherapy Madison office.

Requirements:
Bachelor's degree in engineering or physics
Significant related work experience may be considered in lieu of formal education
At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products is essential.
Prior work experience with a medical device manufacturer would be a plus.
Other requirements include hands-on experience with electronic test equipment; basic administration of Windows-based computer hardware, software, and networking skills; and excellent organizational, communication and customer relations skills.

TomoTherapy Incorporated is an Equal Opportunity/Affirmative Action Employer.Job Requirements
Field Support Engineers may be based either in Madsion or near customer sites, as appropriate. Madison-based personnel can expect approximately 60% travel time, while those based near customer sites can expect to travel up to 30% of the time, providing service aupport at a customer site for no more than two continuous weeks.