6 CCNA/CCNP Network Support Engineers

Purpose: TEKsystems, the largest IT Staffing company in the United States, is looking for 6 Network Support Engineers for a 2 YEAR CONTRACT with one of our national accounts. This position is *not* posted on the company's website. TEKsystems is the #1 vendor for this national account.

The ideal candidate *MUST* have a CURRENT and VALID CCNA or CCNP certification. Those with expired certifications should not apply.

The position requires the individual to be responsible for managing the installation of dedicated wide area Internet connections at various speeds from client backbone to various customer locations. The technical function requires good knowledge of Tier 1 ISP?s Routing Policies (WAN experience) as well as Network design, Routing, DNS, IP Subneting, TCP/IP protocol,(BGP, OSFP, RIP, and EIGRP) Security: NAT Configuration, Proxy Server, and Firewalls. Telecommunications, Good knowledge of (OCX, T3, fractional T3, T1?s and fractional T1, ATM, and Frame Relay, Voice Over-IP). Hardware (Routers, CSU/DSU, bridges, multiplexers, servers and switches configuration) The position has the overall responsibility for implementing the service in order to meet their customer?s requirements, both technically and logistically. ). Must be eligible to work for any employer as we can not sponsor candidates due to confidential government information candidates will be involved with.

Soft Skills: Strong Communications, Interpersonal and Facilitation Skills, customer relationship training.

The individual is responsible for, but not limited to, order assessment, technical evaluation, technical troubleshooting, overall project management, problem solving and final test and turn-up of the service to the customers. Good communication skills are necessary to organize outside customers, contractors, internal managers and non-management personnel in order to implement the service. The individual must have a good understanding of IP Backbone Architecture, TCP/IP protocol, IP addressing and routing policies, Basic Network designs, and Domain Name Services. Additionally, the individual must have a good working knowledge of required technical hardware such as Cisco Routers, CSU/DSU, bridges, multiplexiers, servers and switches.

These Technical Engineers need to be able to make decisions about the level of support that will be provided to the customer. An example of this is to go above and beyond the service description and responsibilities to ensure customer satisfaction. Our engineers, as managers, have the power and responsibility to make decisions about service levels that are outside the boundaries of support.

Project Management
Facilitates calls between the customers and various internal teams to resolve any and all issues
Tracks critical order milestones to meet customer delivery date
Escalates issues and problems on behalf of the Customer
Manages the entire order provisioning process
Coordinates final testing between customer, consultants, and communication technicians

Associate?s degree from a technical school plus a minimum of 4 years relevant work experience at the Technical Associate level or equivalent experience or Non-technical Bachelor's degree including 12 credits in a relevant field plus typically 2* or more years relevant work experience at the Technical Associate level or equivalent experience

Rotating shifts with other team members. Building coverage is 8am ? 8 pm. Possible weekends when emergencies arise.

This position is scheduled to last until 9/5/2008. Qualified candidates who are interested AND HAVE NOT BEEN SUBMITTED BY ANOTHER VENDOR, should e-mail their resume to