Patient Advocate at St. Louis University Hospital, MO

Become Tenet's next Employee of Choice! We believe employees are our most valuable asset, so if you want to be part of a company that is becoming an Employer of Choice, Tenet is the place for you! We are currently seeking a Patient Advocate for our St. Louis University facility. The Patient Advocate II is responsible for the following: • Employee will apply the policies and procedures that have been established for various government and non-government programs. • Assists facilities by screening self-pay patients to secure potential financial assistance for which they may be eligible. • Understands and adheres to all local, State, & Federal regulations relevant to area of operation. • Reviews and evaluates facility and account information on self-pay accounts. • Conducts interviews with patients and/or family members to identify any potential coverage or benefits for which they may be eligible. • Maintains a high level of confidentiality. • Educates the patient and/or family members concerning governmental and non-governmental financial assistance programs. • Acts as patient's authorized representative assisting in completing and submitting required documentation with the appropriate agency. • Coordinates the transportation and representation for the interview. • Monitors and maintains follow-up with all applicable Federal, State, or County agencies on all pending cases to expedite the disposition of each case. • Reviews and evaluates denied cases for account resolution. Direct contact with hospital patients may be required, so must be able to work with the public under stressful conditions. • Must have reliable means of transportation to travel to various locations on a moment's notice, if applicable. • Main work location will be St. Louis University Hospital in St. Louis, MO but will require travel to other facilities from time to time.
REQUIREMENTS
• High School Diploma or equivalent. • Prior work experience with Social Services or in Hospital Admitting or Business Office preferred. • Working familiarity with the rules and regulations pertaining to Federal, State, & County programs preferred. • Strong interpersonal skills needed, as well as verbal & written communication skills. • Typing and computer skills needed. Must have a general understanding of Microsoft Office such as Word and Excel programs. • Due to the possibility of daily travel to local facilities, proof of a valid driver's license and appropriate insurance may be required and subject to review. • Bi-lingual required.