Enrollment Management Specialist

Reports to: Associate Director of Enrollment Management

Overview
The Enrollment Management Department serves all students who apply to/or are admitted to IES programs. Each student demands unique services and requires a thorough review of his/her application and a quick decision as to acceptance or rejection. Servicing students includes the collecting, organizing, and clarifying of data and information throughout the pre-departure process so that it is clear, informative, and adds value to the study abroad experience.

Primary Responsibilities
•Serves as a contact in the Enrollment Management department. The primary responsibilities related to the admissions unit within the department are to provide exceptional departmental service to students, university coordinators, other internal departments, and IES Centers.
•Collaborates with the IES recruitment team providing them up-to-date and accurate information about the status of each mailing; the receipt of forms from each student; and admissions requirements for all programs.
•Collaborates with IES Centers worldwide providing them up-to-date and accurate information about the students who will be coming to their programs each term.
•Serves the organization’s need for reports and analysis of enrollment data.
•Works collaboratively with the IES accounting team to ensure proper management of each student’s record with respect to billing.
•Works collaboratively with the IES IT department to ensure that data systems work effectively and accurately in order to implement the services as defined for all of the above constituencies. This will entail working through such information delivery systems as the World Wide Web, the IES Intranet site, and automated e-mails.
•Provides creative ideas, valuable input and fosters a dynamic working environment within the unit.
•Serves as the department representative for the programs assigned. This includes managing and performing all enrollment management responsibilities related to these programs as well as maintaining expert knowledge of each program assigned by learning specific program requirements and nuances.
•Provides input for effective, easy to read, timely and streamlined pre-departure mailings, e-mailings and online forms to all admitted students.
•Assists in the distribution of reports so that all our constituents receive the kinds of reports and data needed in an easy to read and timely manner.
•Collects required signatures and processes Change of Status requests for each Center.
•Collaborates with the IT department to ensure IES online forms and database applications are up-to-date and effective.
•Assists with maintaining accurate enrollment counts for admissions and other areas.
•Performs the responsibilities of Enrollment Management department representative on an ongoing basis for the programs assigned which includes:
-Enters application data in database; reviews, copies, and files applications within the department’s specifications for time and quality
-Collects, logs, and distributes application materials and mailings
-Reviews online pre-departure forms and approves them for Center access
-Follow-up and regular communication with all constituencies regarding individual students, program changes, and updates
-Collaborates with consulates and embassies to provide accurate visa application instructions to admitted students and IES constituents
-Coordinates the distribution of visa materials to admitted students, and collects materials required
-Provides additional visa information, instructions, and support to students and recruiters when necessary by researching visa requirements and creating IES materials that can help facilitate the visa process whenever possible
-Works collectively with the recruiting, academic, and marketing departments to edit publications
-Manages the editing process for pre-departure information on paper and online
REQUIREMENTS
Skills Needed
•Excellent organizational and strong problem solving skills
•Detail-oriented
•Team player with a collaborative working style
•Ability to prioritize and handle multiple projects
•Strong interpersonal communication skills and customer focus
•Data base literacy with extensive computer knowledge of Microsoft Office and Excel
•Deadline focused
•Excellent verbal and written communication skills

Minimum Qualifications
•B.A./B.S degree
•One-two year’s data entry or administrative experience
•Study abroad experience helpful


How to Apply
All applicants should submit a letter of interest, resume, and salary requirements to the Director for Human Resources via email to: [Click here for email]. This is a full-time position offering opportunities for professional growth and a competitive annual salary and benefits.

Phone calls will not be accepted.

IES is an equal opportunity employer and encourages applications from all qualified candidates.